PNG's (and other strange things) in Remote and Document View

Thank you for all your continued updates to Proclaim! We love this software.

However, after this latest release, two new bugs have appeared which directly impact our use of the software.

1st: We often create transparent PNG files in Photoshop, and then insert them as a foreground over a motion background. Here is an example of how this used to look when viewing the document or in the Remote App:

Now, after the last patch, this is how it looks:

It is important to note that the image appears in the Proclaim app correctly. This glitch only happens in the Document View and on the Remote App.

Please help!

Thank you,
Mark Hunsaker

Find more posts tagged with

Comments

Scott Alexander

Thanks for the report Mark. We'll give this some attention on Monday. Sorry for the inconvenience!

Stephen Massey

https://community.logos.com/discussion/comment/830650#Comment_830650

This should now be fixed. I apologize for any problems that this caused.

Mark Hunsaker

https://community.logos.com/discussion/comment/831143#Comment_831143

Hi Stephen!

Thank you for your work on this! It looks like this did the trick, with one exception. Check out this image:

This is from the document view, but it looks the same in the Proclaim Remote App.

What is interesting is the two "God's Word" images. They are identical, created from the same Photoshop original, with the exception of the yellow text on the second one. If I create a transparent PNG with no "color" then it always glitches like the first reading. Now I'm fine with putting some color in my images, but my guess is this indicates some aspect of the bug persists. See what you think!

Thank you again for awesome software! We have used Proclaim since January 2015 and it is a blessing to our ministry, providing a combination of power and simplicity rarely found in any software. Please know your work is appreciated!!

Stephen Massey

https://community.logos.com/discussion/comment/831843#Comment_831843

Hi Mark,

I've created a case to fix this, and I'll get it fixed asap. Thank you for your report and your patience. I will let you know when I find something and when the fix is deployed.

Stephen Massey

https://community.logos.com/discussion/comment/831843#Comment_831843

Mark,

We have found and shipped a fix for the bug that was causing your issue. It turns out that we were improperly handling transparent grayscale images. Everything should be good to go now. Thank you for reporting this.

Mark Hunsaker

https://community.logos.com/discussion/comment/832054#Comment_832054

Thanks Stephen! Everything looks perfect on my end. I appreciate all your help!

Blessings,

Mark