Clipping doc won't "undelete"

I am hoping someone at Logos can help with this. Last night I accidentally deleted a clipping doc entitled "Adoption" I went online and tried to "undelete" but it doesn't reappear in my library.
I can go online and see it, but when I click on it to look within I get a page listing errors (see attached)
Can anyone help me get the clipping back?
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Is this still a problem - if so, I'll alert someone at Faithlife.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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We've seen this thread. No status to report currently.
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We are aware of the issue and actively working on a fix. Thank you for bringing this to our attention.
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Sarah Witty Johnson said:
We are aware of the issue and actively working on a fix. Thank you for bringing this to our attention.
Has there been any progress on this? I noticed that a clipping file I made on my iPad is not syncing to my laptop. Is this the same issue?
FYI, if it helps in diagnosing the problem. I was tethering when I added to an existing note file (Adoption) I then accidentally deleted it and then realized it wasn't coming back. I am not sure if knowing I was tethering helps......
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Note: I can see the new clipping file I made online, but it is not syncing to my laptop
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I resolved the problem that caused this issue to happen in the first place and fixed your clippings document. Please let me know if you still have problems syncing.
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Thank you so much!
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