Clipping doc won't "undelete"

I am hoping someone at Logos can help with this. Last night I accidentally deleted a clipping doc entitled "Adoption" I went online and tried to "undelete" but it doesn't reappear in my library.

I can go online and see it, but when I click on it to look within I get a page listing errors (see attached)

Can anyone help me get the clipping back?

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Comments

MJ. Smith

Is this still a problem - if so, I'll alert someone at Faithlife.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/833834#Comment_833834

We've seen this thread. No status to report currently.

Sarah Witty Johnson

We are aware of the issue and actively working on a fix. Thank you for bringing this to our attention.

Mike Tourangeau

https://community.logos.com/discussion/comment/833867#Comment_833867

We are aware of the issue and actively working on a fix. Thank you for bringing this to our attention.

Has there been any progress on this? I noticed that a clipping file I made on my iPad is not syncing to my laptop. Is this the same issue?

FYI, if it helps in diagnosing the problem. I was tethering when I added to an existing note file (Adoption) I then accidentally deleted it and then realized it wasn't coming back. I am not sure if knowing I was tethering helps......

Mike Tourangeau

https://community.logos.com/discussion/comment/834113#Comment_834113

Note: I can see the new clipping file I made online, but it is not syncing to my laptop

Sarah Witty Johnson

https://community.logos.com/discussion/comment/834114#Comment_834114

I resolved the problem that caused this issue to happen in the first place and fixed your clippings document. Please let me know if you still have problems syncing.

Mike Tourangeau

https://community.logos.com/discussion/comment/834363#Comment_834363

Thank you so much!