Proclaim v.1.34 Backup on Mac didn't restore imported MP4 video in WIN 10

Scott Carlson

New church on PROCLAIM from seven weeks ago.  I always backup prior to Sunday in case of any problem.  Slides are added via both MAC (latest El Capitan) and WIN10 computers.   Our presentation computer is WIN10.  I imported a external 98MB MP4 video to MAC this last week (Proclaim 1.34).  Performed Backup Sunday Morning ninety minutes before Service time (completed successfully).  When I arrived at church was informed by our AV team that INTERNET was too slow to get the VIDEO down so we applied the Backup to RESTORE function on our presentation machine..  All the service slides came in fine except the video which seemed to be downloading starting from around 40%.  Additional info- our WIN10 presentation computer hadn't yet applied latest PROCLAIM update.

Raises several questions as follows:

1. Is the above a s/w glitch or a function of using MAC MP4 on WIN that prefers a different format?

2. Does PROCLAIM have its own video codecs or does it rely on the machine "where used" codecs?

3. Does PROCLAIM do any video encoding for compatibility?  

4. What is the best format for imported Video compatibility and proper BACKUP/RESTORE?

Thank you!!

Peter June

Hi, Scott. Thanks for the detailed report! My preliminary advice is to make sure that everything is fully synced before you choose to back up your presentation (more of a best practice tip). Assuming that you've done this, it would also be good to get a copy of the logs from both machines. That way we can tell if there was a backup error or a restoration error. Instructions found here.

[quote]Is the above a s/w glitch or a function of using MAC MP4 on WIN that prefers a different format?

There should not be. I'd recommend making sure all your Windows Media Player codecs are up-to-date in any situation, but .mp4 is the best universal format to cross platforms.

[quote]Does PROCLAIM have its own video codecs or does it rely on the machine "where used" codecs?

We use the codecs on your machine.

[quote]Does PROCLAIM do any video encoding for compatibility?

Yes, we transcode videos to .mp4.

[quote]What is the best format for imported Video compatibility and proper BACKUP/RESTORE?

Any format should work.

I backed up and restored your presentation successfully from Mac to Windows. I experienced a slight hiccup when the download appeared to be hanging at 20%, but it resolved itself shortly thereafter. I'm wondering if something timed out for you; the log files will be able to show this.