Ever since updating to windows 10 anniversary edition I have been having lag and lockups in proclaim....on very capable hardware....
Any Ideas?
My first guess would be video driver related issues. Are you up to date with Windows Update? Does your video card support Win 10?
Are the lockups totally random or are they related to a specific action?
One other thing to try is to delete your data directory (make sure you've synced first!) and let Proclaim rebuild all the required files. Your data directory will be located at the following path %LOCALAPPDATA%\Proclaim\Data\<random folder name>
all drivers are as up to date as they can be per nvidia's website....tried all the other suggestions before you even suggested them, to no avail.....
usually happens when in edit and go from a video file to a content slide or vice versa....check the processes and nothing is really taxing the system at that moment either....I didn't have this issue before the anniversary update...everything ran really smooth and quick....like I said I have a pretty capable machine.... I5 4690k, gtx 750ti, 16 gigs of ram and 120 gig ssd.....
Are you using spell check? If so try disabling (under Settings > General on main menu). It's a long shot but worth a try. You probably need to restart Proclaim after disabling to test.
will try that after finishing up a few notes...I will let you know, thanks
seems to be working better now
Interesting... last week we identified a potential performance issue with the way WPF applications load custom dictionaries for spell check. The version we ship on Monday should resolve this issue but you might want to check the following registry folder - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Spelling\Dictionaries
If you open the key named _Global_ do you see lots of entries to files in your temp folder?
Not sure what you mean by lots...I think there are only 3.
that is with spell check turned off in proclaim as well...not sure if that would make a difference, etc
Thanks for helping out with this Adam. We just shipped an update which I hope will resolve this issue. Interested in how it performs on your system when you update and re enable spell check.
Before you do that though please clean up that registry key mentioned previously. If you double click on it you will be able to remove the paths to your temp file system. This will ensure that Proclaim is not wasting time scanning those files. We'll release an update that will do this one time clean up automatically but doing it manually will enable us to test the new setup quickly on your system.
so the registry string I had up in the pic, remove those 3 lines form there then click ok?
Just the top 2, leave the line with Microsoft\Office in the path.
now on my laptop which has the same issue should I delete lines as well...I have no office line in the registry of that one.
Yes.
so far so good....I will keep note on it....Wednesday morning I will know more as well as this thursday when I work on things for sunday morning.
Thanks!
seems to be working good....spell check is on on all my devices I use, Home computer, personal laptop, and church desktop....no freezing issues as of yet...will reply again Sunday after services to give an update.
THANKS FOR YOUR HELP!
today I was deleting a hymn song from the left side and it completely locked up the program....spell check is on...
Did the app crash or did you have to force shut it down to continue working? Attaching logs to this thread may help us diagnose further. http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-
had to force it to close
6518.Proclaim Logs.zip
Nothing spectacular in the logs
Were you able to reproduce this hang more than once? If it's consistently happening we can have a look at your Windows Event Viewer logs for the event.
Looking at the code and found a potential deadlock (hang) if you delete a song service item while the slides are just finishing being generated. Does this sound like this could have been the case for you? I have fixed the issue and it will ship in the next update.
that sounds like it exactly.
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