Mac OS X10.11.6 - Cannot get Proclaim to open

Alec Amosson · 2016-08-19T10:24:27+00:00

* After most recent update I can no longer get the application to open. * Click to open Proclaim - Initial Load box for Syncing, etc opens and then program crashes. * Mac OSX10.11.6 El Capitan * Cannot get Proclaim open to try to see version of Proclaim. Did uninstall and reinstall. Still not working. * Log Files Below…

Alec Amosson

After most recent update I can no longer get the application to open.
Click to open Proclaim - Initial Load box for Syncing, etc opens and then program crashes.
Mac OSX10.11.6 El Capitan
Cannot get Proclaim open to try to see version of Proclaim. Did uninstall and reinstall. Still not working.
Log Files Below

3288.Proclaim Logs.zip

Thank you,

Alec Amosson

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Comments

Peter June

Hi, Alec, and thanks for your post. We're currently investigating the cause of this crash and will ship a fix as soon as we can. It looks like an item in your August 21 presentation is causing the crash, so opening that presentation will cause it again.

Here's what you can do to stop crashing: when you start Proclaim, hold down the CMD key and sign in when prompted. Please don't open the August 21 presentation until we have a fix shipped.

I'll update this thread as soon as it's fixed. Sorry about the inconvenience, we'll try to get you back up and running as soon as possible.

Alec Amosson

https://community.logos.com/discussion/comment/839346#Comment_839346

Thank you for the update. I went in and opened a past weeks to try to duplicate it and work from that - it did duplicate, but when I went to "add item" it crashed again.

Thanks for your help

Peter June

https://community.logos.com/discussion/comment/839351#Comment_839351

Alec, I've fixed your presentation and add item menu from crashing. We'll ship an update to fix this, still, but in the meantime you should no longer be crashing.