Proclaim Remote Local Connection New Troubles

Hello Proclaim Folks!

For about two weeks, on both my church network and my home network, attempting with both my mac running Proclaim and my Windows machine running proclaim, utilizing both my old Android tablet and my new Android tablet; I have not with any of those combinations been able to run Local with the Remote.

Every time, right after I click "Control" for a presentation that's On-Air, I am presented with the message: "Couldn't connect to the presentation - check your network connection."

Given the combinations that I've tried, I can't seem to isolate a particular machine or operating system (other than Android). Is there a recent bug which would be causing this?

Of course turning Local Wi-Fi off allows me to run control the presentations successfully. But I'd really like to escape somehow from the blackout.

Thanks for your time!

Bill Roth

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Peter June

Hi, Bill. If you can provide us with logs from the Windows and the Mac machines we can help diagnose. I'm wondering if a firewall or anti-virus software is a possible problem. It's also possible that there is another application using the same port. Either way, once we see the specific error in the logs we can hopefully get Proclaim up and running for you.

Bill Roth

https://community.logos.com/discussion/comment/850246#Comment_850246

Here's log files from both Mac and Windows, each using different Android devices for remote. In the 12 o'clock hour this afternoon, I did the following steps on each machine: Opened Proclaim, put a presentation on-air, pushed "Control" for the local presentation for each remote, and ended up with the error above. Not using any firewalls or antivirus software (other than the stuff the Microsoft includes with Windows 10). Checked the Windows Firewall, and it's supposedly letting Proclaim Remote through on port 52195 both incoming and outgoing. Firewall on Mac is allowing incoming and outgoing connection from Proclaim.

Thanks for your help on this!

Bill Roth

https://community.logos.com/discussion/comment/850926#Comment_850926

5758.Windows 10 Proclaim Logs.zip

8156.Mac Proclaim Logs.zip

Jordan Sjodin

https://community.logos.com/discussion/comment/850928#Comment_850928

Hello Bill, I think I have found the issue and I am currently looking into a resolution. I will update back here with a solution once it is available. Thanks for the report

Bill Roth

https://community.logos.com/discussion/comment/850939#Comment_850939

Jordan, it makes me immensely happy to hear that you've found something. I'd begun to think that I was going crazy being that it's affected all my devices and both my networks!

Keep up the good work!

Bill Roth

Jordan Sjodin

https://community.logos.com/discussion/comment/850946#Comment_850946

Alright, I have a fix for the remote that will go out on Monday.

However, if you need it to work this weekend you can do a workaround. The issue is stemming from the Sermon Editor section in your presentation. The Local network version of the remote was not handling these correctly. If you drag all your slides out of the Sermon Editor section and delete the section from your presentation, local network control should work again.

Sorry for the inconvenience and thanks again for bringing this to our attention.

Bill Roth

https://community.logos.com/discussion/comment/850989#Comment_850989

Wow! Yep. That's when it started going haywire, upgrading to Logos 7 and using the new Sermon document type. Never put that together in my head!

I'm not a slide-sermon type of person anyways, so that workaround will work great for this weekend. (I'm the old-school, nothing on the screen, no notes, sermon type.) I just used the new section as a placeholder (and a way to keep myself better organized) more than anything.

Thanks again!

To God be the glory!

Bill Roth

Jordan Sjodin

https://community.logos.com/discussion/comment/851045#Comment_851045

We have submitted updates to both the Play Store and the App Store. Within the next few days the updates should make their way through their respective review processes.

Bill Roth

https://community.logos.com/discussion/comment/851816#Comment_851816

Thanks for the update, Jordan!

I am wondering too, is there a feasible/easy/free way for the Proclaim team to keep the Amazon app store Remote updated as well? It looks like that version hasn't been updated since ancient times. We don't run our main remote off of a Kindle, but we have been buying a few cheap Kindles so that folks in the choir loft can "follow" the Proclaim presentation. Of course I have been sideloading the Google Play version of the app onto their devices, but it would be very nice if the Amazon App Store version were updated instead. Of course I don't want to suggest any significant extra work for your team though. Is it the same APK that can be uploaded to both Google Play and Amazon App Store, or does Amazon want something funny?

Here's the link to the ancient Proclaim Remote on Amazon App Store:

https://www.amazon.com/Faithlife-Corporation-Proclaim-Remote/dp/B006C79EIY/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475081061&sr=1-1&keywords=proclaim+remote

As always, I appreciate all of your hard work!

Bill Roth

Jordan Sjodin

https://community.logos.com/discussion/comment/855041#Comment_855041

Looks like it should not be too hard to get the Android version on Amazon’s store. I will be doing that soon!

Jordan Sjodin

https://community.logos.com/discussion/comment/855354#Comment_855354

The updated app is now available on the Amazon store for all your Kindle needs!