Logos 6 stopped working and crashed when I loaded my books after about 20 minutes.
I started Logos 6 by double clicking on the Logos 6 icon. I then pressed and held the Ctrl key so that I can get the error report. It loads with no books loaded on Logos. I left it for hours. It did not crash. I then loaded my normal set of about 20 books on my normal layout. After about 20 minutes it crashed. I did no work at all on Logos apart from loading my normal layout of about 20 books. Last night I was using Logos and it crashed about 6 times. It never seemed to stay up without crashing for more than about 30 or 40 minutes. Quiet often it crashed after about 10 to 15 minutes. It always says, "Logos Bible Software has stopped working. A problem has stopped the program working correctly......" I was doing a lesson on the Hebrew language at the time. I was using another computer with exactly the same setup of Logos 6 (using the same email account) and it also uses Windows 10 just like this computer. My second computer had no problems at all for the whole of the night.
The first computer that had the problems that I am talking about did have a failure on updating Windows 10 last night. However, I have fixed that last night and the computer is now fully up to date with Windows 10 updates (Windows 10 1607 update). The computer was fully up to date before I loaded it this time and got the same problem and the error report. This error always happens when I load all my books on Logos. It happens every single time. The problem started last night. I had no problems with it last week when I last used the computer. My other 2 or 3 computers have had no problems at all. They are all in sync with each other. I can't think of anything else that I can tell you about the problem.
I phoned your Technical Support last night and they asked me to send you this report.
Regards.
Mr Robert Griffin.
ragriffin@hotmail.co.uk
Comments
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There is no crash report, or logos log in your zip file. However the Logos error report indicates a number of problems between your installation and the FL servers.
I would advise contacting tech support
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