Proclaim Keeps Crashing

Up until last Sunday, Proclaim has worked perfectly for us. Since then every time we do a presentation it crashes after going through a few slides.

0447.Proclaim Logs.zip

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Scott Alexander

Sorry to hear this Keith. Your log files don't include anything related to a crash. Has anything changed with the machine? New devices connected? cables? etc. Are you running Proclaim on multiple computers and if so are you experiencing crashes on all of them? Worth checking Windows Update. Also worth checking the Event Viewer to see if there is anything interesting reported by the operating system regarding the crash.

Scott Alexander

https://community.logos.com/discussion/comment/851038#Comment_851038

Also might try disabling spell check and see if that helps.

Keith Larson

https://community.logos.com/discussion/comment/851039#Comment_851039

It has happened on two computers. Both were up to date.

Keith Larson

https://community.logos.com/discussion/comment/851047#Comment_851047

This is my event viewer report. Looks like the problem might be an AMD video card app.

Log Name:      Application
Source:        Application Error
Date:          9/16/2016 8:17:03 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RazerBladeStealth
Description:
Faulting application name: Proclaim.exe, version: 1.35.0.161, time stamp: 0x57d6f004
Faulting module name: ltc_game64-116096.dll, version: 1.0.0.1, time stamp: 0x57cf505f
Exception code: 0xc00000fd
Fault offset: 0x000000000000319b
Faulting process id: 0x248c
Faulting application start time: 0x01d210783d161fb2
Faulting application path: C:\Users\parso\AppData\Local\Proclaim\System1\Proclaim.exe
Faulting module path: C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll
Report Id: cce013b8-4979-4c8c-b883-6575dbceb28e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-17T00:17:03.417367700Z" />
    <EventRecordID>7261</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RazerBladeStealth</Computer>
    <Security />
</System>
<EventData>
    <Data>Proclaim.exe</Data>
    <Data>1.35.0.161</Data>
    <Data>57d6f004</Data>
    <Data>ltc_game64-116096.dll</Data>
    <Data>1.0.0.1</Data>
    <Data>57cf505f</Data>
    <Data>c00000fd</Data>
    <Data>000000000000319b</Data>
    <Data>248c</Data>
    <Data>01d210783d161fb2</Data>
    <Data>C:\Users\parso\AppData\Local\Proclaim\System1\Proclaim.exe</Data>
    <Data>C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll</Data>
    <Data>cce013b8-4979-4c8c-b883-6575dbceb28e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

Keith Larson

https://community.logos.com/discussion/comment/851051#Comment_851051

Uninstalling Play.tv fixed the problem. It is just junk that you have to uncheck every time you update you AMD video card.

Dee

I just started having the same problem today. I am working on slides for a couple weeks out, and every time I start to scroll, it just closes! That's really not good. All the other apps on this computer are working well, and it's a new computer. We've only had it a few months.

Brandon Adent (Logos)

https://community.logos.com/discussion/comment/1147749#Comment_1147749

Hi Dee, I'm sorry you're having trouble.

Can you please go to the Help menu in Proclaim and submit your log files? I'll have someone reach out when we've got an idea of what's going on.