iPad app issues
I have recently developed two problems using the Logos iPad app. First, on the iPad where Logos has been installed for quite some time, I can no longer download a book. I have checked and my iPad has more than enough space to do this.
The second problem is adding Logos to a new iPad. I can get the app downloaded but the log in will not work. I've reset my password and know that's not the problem because I can sign in online to the software on my PC. Again, this is not a lack of space problem on the iPad. I have installed, uninstalled, and reinstalled several times. I also try to download just the free resources but that effort stalls out at about 97%.
Any assistance is appreciated. Thanks.
Pat K
Comments
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HI Pat - and welcome to the forums
Sorry to hear you are having problems.
First, on the iPad where Logos has been installed for quite some time, I can no longer download a book.
Can you open a book from your library or doesn't that work either?
Is the problem with all books or a specific one?
Which version of which Logos app are you using?
Which iPad and which version of iOS?
The second problem is adding Logos to a new iPad. I can get the app downloaded but the log in will not work.
Again which app - and do you get different results if you try a different Logos app?
I also try to download just the free resources but that effort stalls out at about 97%
I don't understand this as - in general - the free resources can't be downloaded but just accessed online. Please clarify this further
Graham
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Graham is correct, free resources bundled with the apps cannot generally be downloaded although there are one or two exceptions (the ASV, for example).
Please see https://community.logos.com/forums/t/118697.aspx for how to post a bug report.
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