iPad app issues

Patricia Kloppenburg

I have recently developed two problems using the Logos iPad app.  First, on the iPad where Logos has been installed for quite some time, I can no longer download a book.  I have checked and my iPad has more than enough space to do this.

The second problem is adding Logos to a new iPad.  I can get the app downloaded but the log in will not work.  I've reset my password and know that's not the problem because I can sign in online to the software on my PC.  Again, this is not a lack of space problem on the iPad.  I have installed, uninstalled, and reinstalled several times.  I also try to download just the free resources but that effort stalls out at about 97%.

Any assistance is appreciated.  Thanks.

Pat K

Graham Criddle

HI Pat - and welcome to the forums

Sorry to hear you are having problems.

First, on the iPad where Logos has been installed for quite some time, I can no longer download a book. 

Can you open a book from your library or doesn't that work either?

Is the problem with all books or a specific one?

Which version of which Logos app are you using?

Which iPad and which version of iOS?

The second problem is adding Logos to a new iPad.  I can get the app downloaded but the log in will not work.

Again which app - and do you get different results if you try a different Logos app?

I also try to download just the free resources but that effort stalls out at about 97%

I don't understand this as - in general - the free resources can't be downloaded but just accessed online. Please clarify this further

Graham