My library has not completed indexing for a long time

I checked a "1"icon in a blue circle a the top right of my page near layouts in Logos 6. Itsays library is indexing. It has been at 16% for a long time (weeks). I have selected pause, but that does nothing, nor does it seem to get past 16%. I am not sure how to get it to complete. Can someone please help?

Thanks,

Ben

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MJ. Smith

If you selected pause, it will pause indexing for 4 hours. How long since indexing started and how long since you asked it to pause?

Ben Schoffmann

https://community.logos.com/discussion/comment/866421#Comment_866421

I did not select pause. It has been stuck for months.

Ben

Ben Schoffmann

https://community.logos.com/discussion/comment/866462#Comment_866462

It says library is indexing, but nothing every changes on the status.

Graham Criddle

https://community.logos.com/discussion/comment/866463#Comment_866463

Please enable diagnostic logging - https://wiki.logos.com/Diagnostic_Logging - stop Logos (and ensure all Logos processes including the indexer are stopped) and then restart Logos.

When indexing halts stop Logos and upload logs in a reply to this thread.

Ben Schoffmann

https://community.logos.com/discussion/comment/866467#Comment_866467

Here you go. It stopped at 16% again.

Ben Schoffmann

https://community.logos.com/discussion/comment/866475#Comment_866475

Graham Criddle

https://community.logos.com/discussion/comment/866475#Comment_866475

Here you go. It stopped at 16% again.

No logs posted - try using the paperclip icon to upload them

Ben Schoffmann

https://community.logos.com/discussion/comment/866476#Comment_866476

Ben Schoffmann

https://community.logos.com/discussion/comment/866478#Comment_866478

Ben Schoffmann

https://community.logos.com/discussion/comment/866477#Comment_866477

8831.LogosError.log 6862.LogosError-2.log 6303.Logos.log 7041.Indexer.log 1104.Console Message.log 2273.cef.log

Graham Criddle

https://community.logos.com/discussion/comment/866481#Comment_866481

The problem is shown at the end of your indexer log:

2016-11-22 06:00:54.8355 | INFO | 24 | LibraryIndex | (Timed) Indexing LLS:HLSTEREO4
2016-11-22 06:00:55.1383 | INFO | 23 | MacIndexerProgress | 232 of 854 resources indexed; current phase progress is 16.5%
LogosIndexer(7035,0x700006137000) malloc: *** error for object 0x7fa904cd0a00: incorrect checksum for freed object - object was probably modified after being freed.
*** set a breakpoint in malloc_error_break to debug
Stacktrace:

at <unknown> <0xffffffff>
at (wrapper managed-to-native) System.Data.SQLite.NativeMethods.sqlite3_step (System.Data.SQLite.SqliteStatementHandle) <IL 0x0003f, 0xffffffff>
at System.Data.SQLite.SQLiteDataReader.ReadAsyncCore (System.Threading.CancellationToken) <IL 0x0001f, 0x00098>
at System.Data.SQLite.SQLiteDataReader.Read () <IL 0x0000c, 0x00035>

It may be to do with the resource that has just been indexed - "Travelling in the Hold Land through the Stereoscope: Media Resource" - and, if so, you may be able to work round the problem by temporarily hiding it (see https://wiki.logos.com/Hiding_Books for details).

If hiding that resource allows indexing to complete then "Restoring" it will download a new copy.

Worth trying but hopefully someone with more knowledge in interpreting these logs will be able to comment further

Ben Schoffmann

https://community.logos.com/discussion/comment/866484#Comment_866484

Still no joy. Now there has also been an update installing for over a day.

Regards,

Ben

Philana R. Crouch

https://community.logos.com/discussion/comment/866778#Comment_866778

Still no joy. Now there has also been an update installing for over a day.

Regards,

Ben

Ben,

I would recommend contacting Customer Service via phone, they should be able to help you trouble shoot further.