Content not Downloading - Logos 7, OS X

A week or so ago, Logos showed updates available but they would not download (the counter was stuck on 0%). Then it showed 'Preparing Library', but again no progress!

I have updated Logos to the latest releases, but the problem has persisted.

I have also tried tethering my Mac to my phone to see if it would download over the mobile phone network, but to no avail.

I've attached the logs and would be grateful for any help anyone can offer.

LogosLogs.chrismoore.20161124-094530.zip

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Comments

JT (alabama24)

Have you tried the un-mac like thing of restarting your computer?

Chris Moore

https://community.logos.com/discussion/comment/866881#Comment_866881

Thanks. Yes, I've restarted a few times but I still get the same results.

Chris

Keep Smiling 4 Jesus :)

I've attached the logs and would be grateful for any help anyone can offer.

Logos.log file includes SSL message:

Logos[1591:155920] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9807)

Thread => Verbum 7 for Mac updates will not download had similar error message with Thomas Zimmermann posting a reply => https://community.logos.com/forums/p/132755/863525.aspx#863525

SOLUTION!!

Guys, I found the solution to the problem.

GlobalSign, the issuer of the certificate in question, performed an exercise. This went wrong and turned into somehow revoking the intermediate cert, but only for some systems. GlobalSign Problems.

There is a solution, however: Clear CRL Cache and OCSP

Commands for macOS Sierra (10.12.x) at the bottom.

I can confirm that Logos does update once I entered the command and rebootet.

Does clearing CRL Cache and OCSP for OS X 10.12 => https://support.globalsign.com/customer/portal/articles/1353318-view-and-or-delete-crl-ocsp-cache followed by restarting computer allow Logos 7 to download ?

Keep Smiling [:)]

Dave Hooton

https://community.logos.com/discussion/comment/866881#Comment_866881

Have you tried the un-mac like thing of restarting your computer?

This morning I read in "How to do Everything: Mac"

"Rule numero uno: Restart

Quite simply, the single best thing to resolve most of your Mac-related headaches is a quick and easy restart"

Rule #1 [H]

Chris Moore

https://community.logos.com/discussion/comment/866943#Comment_866943

I've attached the logs and would be grateful for any help anyone can offer.

Logos.log file includes SSL message:

Logos[1591:155920] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9807)

Thread => Verbum 7 for Mac updates will not download had similar error message with Thomas Zimmermann posting a reply => https://community.logos.com/forums/p/132755/863525.aspx#863525

SOLUTION!!

Guys, I found the solution to the problem.

GlobalSign, the issuer of the certificate in question, performed an exercise. This went wrong and turned into somehow revoking the intermediate cert, but only for some systems. GlobalSign Problems.

There is a solution, however: Clear CRL Cache and OCSP

Commands for macOS Sierra (10.12.x) at the bottom.

I can confirm that Logos does update once I entered the command and rebootet.

Does clearing CRL Cache and OCSP for OS X 10.12 => https://support.globalsign.com/customer/portal/articles/1353318-view-and-or-delete-crl-ocsp-cache followed by restarting computer allow Logos 7 to download ?

Keep Smiling

Many thanks indeed - clearing the CRL Cache and OCSP did the trick.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/866956#Comment_866956

Many thanks indeed - clearing the CRL Cache and OCSP did the trick.

+1 [Y] Smiling [:D]

Thankful for many friendly forum discussions; have learned a lot plus have a lot to learn.

Keep Smiling [:)]

JT (alabama24)

https://community.logos.com/discussion/comment/866947#Comment_866947

This morning I read in "How to do Everything: Mac"

"Rule numero uno: Restart

Yes, but since there are so few problems with mac, it is still quite rare. [;)] [:P]

Dave Hooton

https://community.logos.com/discussion/comment/866980#Comment_866980

Yes, but since there are so few problems with mac, it is still quite rare.

But it stated that headaches come with Mac's[:)]

Jack Caviness

https://community.logos.com/discussion/comment/866947#Comment_866947

This morning I read in "How to do Everything: Mac"

"Rule numero uno: Restart

In 32 years as a Mac user, I have found that to be true only with Logos [:P]

Jack Caviness

https://community.logos.com/discussion/comment/866947#Comment_866947

This morning I read in "How to do Everything: Mac"

"Rule numero uno: Restart

In 32 years as a Mac user, I have found that to be true only with Logos [:P]