Content not Downloading - Logos 7, OS X
A week or so ago, Logos showed updates available but they would not download (the counter was stuck on 0%). Then it showed 'Preparing Library', but again no progress!
I have updated Logos to the latest releases, but the problem has persisted.
I have also tried tethering my Mac to my phone to see if it would download over the mobile phone network, but to no avail.
I've attached the logs and would be grateful for any help anyone can offer.
Logos Bible Software 7.2 SR-1 (7.2.0.0038). MacBook Pro 15" Retina (2012), OSX Sierra 10.12.1
Comments
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Have you tried the un-mac like thing of restarting your computer?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Thanks. Yes, I've restarted a few times but I still get the same results.
Chris
Logos Bible Software 7.2 SR-1 (7.2.0.0038). MacBook Pro 15" Retina (2012), OSX Sierra 10.12.1
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Chris Moore said:
I've attached the logs and would be grateful for any help anyone can offer.
Logos.log file includes SSL message:
Logos[1591:155920] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9807)Thread => Verbum 7 for Mac updates will not download had similar error message with Thomas Zimmermann posting a reply => https://community.logos.com/forums/p/132755/863525.aspx#863525
Thomas Zimmermann said:SOLUTION!!
Guys, I found the solution to the problem.
GlobalSign, the issuer of the certificate in question, performed an exercise. This went wrong and turned into somehow revoking the intermediate cert, but only for some systems. GlobalSign Problems.
There is a solution, however: Clear CRL Cache and OCSP
Commands for macOS Sierra (10.12.x) at the bottom.
I can confirm that Logos does update once I entered the command and rebootet.
Does clearing CRL Cache and OCSP for OS X 10.12 => https://support.globalsign.com/customer/portal/articles/1353318-view-and-or-delete-crl-ocsp-cache followed by restarting computer allow Logos 7 to download ?
Keep Smiling [:)]
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alabama24 said:
Have you tried the un-mac like thing of restarting your computer?
This morning I read in "How to do Everything: Mac"
"Rule numero uno: Restart
Quite simply, the single best thing to resolve most of your Mac-related headaches is a quick and easy restart"
Rule #1 [H]
Dave
===Windows 11 & Android 13
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Many thanks indeed - clearing the CRL Cache and OCSP did the trick.Chris Moore said:I've attached the logs and would be grateful for any help anyone can offer.
Logos.log file includes SSL message:
Logos[1591:155920] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9807)Thread => Verbum 7 for Mac updates will not download had similar error message with Thomas Zimmermann posting a reply => https://community.logos.com/forums/p/132755/863525.aspx#863525
Thomas Zimmermann said:SOLUTION!!
Guys, I found the solution to the problem.
GlobalSign, the issuer of the certificate in question, performed an exercise. This went wrong and turned into somehow revoking the intermediate cert, but only for some systems. GlobalSign Problems.
There is a solution, however: Clear CRL Cache and OCSP
Commands for macOS Sierra (10.12.x) at the bottom.
I can confirm that Logos does update once I entered the command and rebootet.
Does clearing CRL Cache and OCSP for OS X 10.12 => https://support.globalsign.com/customer/portal/articles/1353318-view-and-or-delete-crl-ocsp-cache followed by restarting computer allow Logos 7 to download ?
Keep Smiling
Logos Bible Software 7.2 SR-1 (7.2.0.0038). MacBook Pro 15" Retina (2012), OSX Sierra 10.12.1
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Chris Moore said:
Many thanks indeed - clearing the CRL Cache and OCSP did the trick.
+1 [Y] Smiling [:D]
Thankful for many friendly forum discussions; have learned a lot plus have a lot to learn.
Keep Smiling [:)]
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Dave Hooton said:
This morning I read in "How to do Everything: Mac"
"Rule numero uno: Restart
Yes, but since there are so few problems with mac, it is still quite rare. [;)] [:P]
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
alabama24 said:
Yes, but since there are so few problems with mac, it is still quite rare.
But it stated that headaches come with Mac's[:)]
Dave
===Windows 11 & Android 13
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Dave Hooton said:
This morning I read in "How to do Everything: Mac"
"Rule numero uno: Restart
In 32 years as a Mac user, I have found that to be true only with Logos [:P]
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Dave Hooton said:
This morning I read in "How to do Everything: Mac"
"Rule numero uno: Restart
In 32 years as a Mac user, I have found that to be true only with Logos [:P]
0
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