Constast requests to sign in

Hi,

My Faithlife Study Bible App & Bible+ (logos) App keep asking me to sign in. (accepts sign in OK but then asks again as soon as I try to use a different resource).

Also, failing to download resources: faithflife studybible app saya 'unable to open online resource' while the bible+ app starts to downlaod but gives a 'download failed' erroe straight away (will still update the built in resources however).

I have had this problem the last few weeks. I have a Samsung S5 running android 6.0.1. I am having the same sign in problems with my Samsung Galaxy Tab S2 (also running 6.0.1) but it will download resources OK?!

Hope you can help.

Paul

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Comments

Kevin Byford (Faithlife)

Hi Paul,

Please update to the latest version of our apps and then confirm that storage permissions are set correctly. Please see https://monosnap.com/file/6GpgM63y0orAwmaTloogCB88OouTtd .

If this doesn't help please let us know.

Paul Llewellyn - personal

https://community.logos.com/discussion/comment/871854#Comment_871854

Hi - tried updating apps & fixing permissions but no effect. Had to uninstall both apps (if 1 app still on phone, reinstalling other didn't fix problem), restart phone & reinstall and now everything working.