Proclaim Crash

I have been experiencing a crash for the past week. It seems to happen more often on Sunday mornings when I am trying to make a few last minute changes, but it just happened again on a Monday morning.

It has only been happening when I am editing my Bible slide. When I go to change the reference, or rename the slide with the updated reference, it will crash. I have attached the logs here. Any help would be appreciated. I am running a brand new MacBook Pro with OS 10.12.12 with Proclaim 2.0.0.0030

7608.Proclaim Logs 1.16.17.zip

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Scott Alexander

Thanks for submitting your logs Dave. We're investigating this now.

Glenn Gervais (Faithlife)

Dave-

I've tried to reproduce this on 10.11 & 10.12 and have not been able to, but since it seems this is happening for you every time. Can you use QuickTime to record your screen while reproducing this crash?

Also, can you gather and post your Apple diagnostic crash reports, they might have more info for us.

These are located in this location: "~/Library/Logs/DiagnosticReports" - you can use Finder and the 'Go' menu to paste that into the dialog to take you directly there. Look for any crash reports with 'Proclaim' in the name of the file. Select them, then right click and choose Compress. Please reply back with that zip file attached to a post.

If the screen cast is too big to attach, maybe try DropBox or shared Google Drive.

Thanks for your help in tracking this down

Glenn

Dave Souers

https://community.logos.com/discussion/comment/876866#Comment_876866

Here is the video of what happens as well as the logs that you've asked for. 8814.Proclaim Crash Logs.zip

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/877844#Comment_877844

Dave-

The video did not attach to the post, was it too big? Can you compress it and try again? Looking through the crash reports now, but may need to discuss with another developer on Monday.

Thanks

Glenn

Dave Souers

https://community.logos.com/discussion/comment/877901#Comment_877901

Sorry, must have got distracted before I hit submit. I had to upload it to our Vimeo page. Here is the private link for the video: https://vimeo.com/200485132/7f7dff44fb

Dave

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/877912#Comment_877912

Awesome, thanks Dave!

Looks like it crashes on the rename. I wasn't able to get it to crash on my 10.10 computer, I will be able to test on 10.12 on Monday. Please keep the private link up for a few days. I'll report back here once I find more information.

Dave Souers

https://community.logos.com/discussion/comment/877932#Comment_877932

Going to build proclaim for this weekend now it's crashing again. My children's pastor just told me it does the same thing for him. Any luck fixing this because these crashes are getting really old.

Dave Souers

https://community.logos.com/discussion/comment/878712#Comment_878712

Just ran the latest update from Tuesday and that seems to have fixed it for now. I'll let you know if I encounter other crashes with it. Thanks for working on this

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/878719#Comment_878719

Dave-

I haven't had any luck in reproducing this so am glad to hear that the latest update fixed this, but not sure what was the actual 'fix', so please do keep an eye out and post back with new logs if you have more crashes.

Thanks for your help with the video and patience to track this down!

Glenn

Dave Souers

https://community.logos.com/discussion/comment/878725#Comment_878725

Spoke too soon. Just did it a couple more times.

Dave Souers

https://community.logos.com/discussion/comment/878730#Comment_878730

Here they are

7827.Proclaim Logs Crash 1-27-17.zip

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/878732#Comment_878732

Dave, I'm following up with an email and hopefully we can get this solved!