Sync Error - Error uploading '1 file'

I was asked to upload my log files so someone could tell me what file is causing the sync error. Thanks

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Hi Troy,

Thank you very much for submitting the logs, we'll be looking at this. In the meantime do you have a button next to the error that says 'retry'

Could you please click this?

I have tried that several times and still receive sync error.

Hi Troy,

I received an email from you about this, we'll keep working together via email if that's fine.

I included some additional instructions in my email to you.