Proclaim app - Video error message

Christopher Sperb

Hi,

I have been experiencing an error message when I click on the remote app to play a video (screenshot below). The slide advances to the video, the video starts playing on the projectors, and then I get this error message on my Nexus 7: "Slide Change Error - The remote could not confirm that the requested slide change occurred. This may indicate network issues on your device or the presenting computer." I click "ok," the message goes away, and the presentation continues as if nothing had happened.

I don't think the error message reflects what the problem is because the requested slide change occurred and there are no network issues on the device or the computer. Is there anything I should be doing differently? I would appreciate your guidance.

Thank you and God bless!

Christopher Sperb

Brandyn Whittington

Hey Christopher! We apologize for the trouble. We're trying to recreate this same error in-house but not having much luck in doing so. Would you be able to give us the specifics on the android device and the version of the app? That'll be available under the three dots in the top-right under "About".

The other conclusion is that it's simply taking the device longer than expected to see that the slide did transition properly. This could possibly be due to network latency, or the Proclaim taking longer to process and start the video than expected.