Really annoying!!

Okay, I know this has been discussed many times in the past, but I can't believe it hasn't been fixed yet!

I am preparing to start this coming Sunday a sermon series through 1 Peter and wanted to make use of the Bible background slides Logos has put together for each book. However, only the last two slides are loading!! I include two images for illustration - the first one is supposed to be the beginning of the set of slides in the media viewer, and the second one shows that the bottom two slides have appeared.

Can someone please get this sorted??!! I will be forever grateful! :-)

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TCBlack

I am preparing to start this coming Sunday a sermon series through 1 Peter and wanted to make use of the Bible background slides Logos has put together for each book. However, only the last two slides are loading!!

Sigh.

I feel your pain. But I did get a few more graphics for you, here you go 3010.1 Peter slides.zip. I think I'm still missing the map, and the blank slide.

Come on Logos. Fix this thing.

Jordan Litchfield

https://community.logos.com/discussion/comment/915382#Comment_915382

Thanks - I downloaded the file. Unfortunately, the slide I wanted the most was the map, and I also need the slides to be in 4:3 aspect.

TCBlack

https://community.logos.com/discussion/comment/915389#Comment_915389

Sadly, only the outline and the final blank one load for me in 4:3 format.

Otherwise, the others will stretch and square up fairly well in Powerpoint if that is what you are doing. not perfect, but it's something.

Bradley Grainger (Logos)

I noticed a delay at first, but all the images are loading for me now. Please try it again, and if it's still not working, close the Media Tool, wait 30 seconds, open it again and try to load the images.

I'll also let the team know about the problem with initial loading.

Jordan Litchfield

https://community.logos.com/discussion/comment/915579#Comment_915579

Okay, I've tried that and I am getting exactly the same results. I've tried it on a different computer and exactly the same problem.

Graham Criddle

https://community.logos.com/discussion/comment/915624#Comment_915624

Okay, I've tried that and I am getting exactly the same results. I've tried it on a different computer and exactly the same problem.

I've just tried it and it worked fine (and it didn't previously) - I am running the beta of 7.9 but I doubt if that is relevant

I'm in the UK on a good broadband connection.

Where are you based / what sort of network connection do you have?

EDIT: Please ignore my previous comments! It works fine for me in 16:9 ratio but not 4:3 which I know is what you are looking for. Sorry I missed that earlier.

Jordan Litchfield

https://community.logos.com/discussion/comment/915626#Comment_915626

No worries, although I'm not getting it in 16:9 either. I am in Northern Ireland with BT and usually my connection is pretty fast.

Graham Criddle

https://community.logos.com/discussion/comment/915629#Comment_915629

I've just tried the same thing in 2 Peter and it doesn't work correctly in either aspect ratio.

Edit: And I've tried Bradley's suggestion of closing down the Media Tool, waiting and trying again and that changed which slides were rendered - I got the Context slide and the map but not the first or last slides.

JT (alabama24)

https://community.logos.com/discussion/comment/915631#Comment_915631

And I've tried Bradley's suggestion of closing down the Media Tool, waiting and trying again and that changed which slides were rendered - I got the Context slide and the map but not the first or last slides.

I don't follow any of this thread, but I rarely use visual copy (or any of its variants). I wonder, however, if the problem in troubleshooting may relate to FL employees being "on campus" vs. "off campus." I remember some sort of problem with some feature and FL wasn't able to reproduce until it was tried by an employee away from FL HQ.

Graham Criddle

https://community.logos.com/discussion/comment/915645#Comment_915645

I wonder, however, if the problem in troubleshooting may relate to FL employees being "on campus" vs. "off campus.

May well be - I was wondering about that earlier and will keep it in mind as the other thread develops.[Y]

David A Egolf

https://community.logos.com/discussion/comment/915645#Comment_915645

And I've tried Bradley's suggestion of closing down the Media Tool, waiting and trying again and that changed which slides were rendered - I got the Context slide and the map but not the first or last slides.

I don't follow any of this thread, but I rarely use visual copy (or any of its variants). I wonder, however, if the problem in troubleshooting may relate to FL employees being "on campus" vs. "off campus." I remember some sort of problem with some feature and FL wasn't able to reproduce until it was tried by an employee away from FL HQ.

To simulate "away from FL HQ", they could have some employees who employ a remote proxy. Remote proxy usage can be turned on and off using the IE Connections configuration. I guarantee you that if they choose a suitably remote proxy server it will slow them down. FL could set up the proxy server in their Tempe offices for an increase in latency.