Index stuck at 0%, then crashes

Johann Alberts

When starting Logos 7 the indexer starts, but after a few seconds the icon (lower right on windows screen) disappeares, and the text within logos (top right screen) is stuck at 0%. Search and other function obviously don't work properly. It started after a larger download of resources.

Here are the log files: 6371.Logos Log Files.zip

Dave Hooton

Welcome Johann,

Your logs show there is a corrupt database but it will require input from Faithlife to identify it.

Johann Alberts

https://community.logos.com/discussion/comment/919527#Comment_919527

Thank you for the quick response, Dave!

So what is the next step now? 

Dave Hooton

https://community.logos.com/discussion/comment/919607#Comment_919607

If there is no response here then contact Customer Service

Bradley Grainger (Logos)

Delete

C:\Users\Johann Alberts\AppData\Local\Logos\Data\qih533ts.x1n\AutoComplete\AutoComplete.db

Johann Alberts

https://community.logos.com/discussion/comment/919628#Comment_919628

Hi Bradley,

thanks for your response. I deleted that file, but no changes, sorry 😑

Something else I could try?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/919846#Comment_919846

Please post an updated set of log files; there may be a new (and different) crash.

Johann Alberts

https://community.logos.com/discussion/comment/919964#Comment_919964

7115.Logos Log Files.zip

Here we go...

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/920002#Comment_920002

One of your resources is corrupted (or truncated). The best next step for solving this would be to contact our Tech Support department (and reference this thread); they can run a script that identifies the bad resource(s) and redownload them.