Index stuck at 0%, then crashes
When starting Logos 7 the indexer starts, but after a few seconds the icon (lower right on windows screen) disappeares, and the text within logos (top right screen) is stuck at 0%. Search and other function obviously don't work properly. It started after a larger download of resources.
Here are the log files: 6371.Logos Log Files.zip
Comments
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Welcome Johann,
Your logs show there is a corrupt database but it will require input from Faithlife to identify it.
Dave
===Windows 11 & Android 13
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Thank you for the quick response, Dave!
So what is the next step now?
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If there is no response here then contact Customer Service
Dave
===Windows 11 & Android 13
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Delete
C:\Users\Johann Alberts\AppData\Local\Logos\Data\qih533ts.x1n\AutoComplete\AutoComplete.db
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Hi Bradley,
thanks for your response. I deleted that file, but no changes, sorry 😑
Something else I could try?
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Please post an updated set of log files; there may be a new (and different) crash.
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Here we go...
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One of your resources is corrupted (or truncated). The best next step for solving this would be to contact our Tech Support department (and reference this thread); they can run a script that identifies the bad resource(s) and redownload them.
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