automatic update

For the past few versions, my automatic update fails and shows the following message:

After uninstalling, restarting my Windows 10 PC and installing the latest version of Proclaim from your website on Tuesday, December 11th, an automatic update was initiated again today, December 12th, with the same error.

Once again, I have downloaded and installed the latest version (2.6.0.0057) from your website. However, I cannot test the new installation unless there is an update available. Since this has happened multiple times, I though it was time to point it out to you.

I am running the latest version of Proclaim without any problems, but this is just an annoyance. We keep all our machines on automatic updates with Proclaim so we ensure continuity as we work in the cloud.

Any ideas?

TYates

Find more posts tagged with

Comments

Scott Alexander

Sorry to hear this Timothy. Please use the Help menu in Proclaim to save log files on the machine that's having the issue. You can attach the resulting .zip to this thread and we'll diagnose further.

Timothy Yates

https://community.logos.com/discussion/comment/942988#Comment_942988

No worries... here you go.86402.Proclaim Logs.zip

Scott Alexander

https://community.logos.com/discussion/comment/942991#Comment_942991

Thanks for the logs. It looks like there are some file permissions issues. I recommend you

Ensure Proclaim is synced.
Uninstall Proclaim using Control Panel
Delete Proclaim folder in C:\Users\yates\AppData\Local\
Install Proclaim (download from https://proclaimonline.com/download)
Start Proclaim
Use Help menu to save log files and attach to this thread

This may resolve the issue. If it doesn't and you see the popup again please use the Help menu to save log files immediately, prior to restarting Proclaim. This should give us the data we need to compare and find the issue.

Thanks for your help tracking this down and sorry for the inconvenience.