Application Update Error

Wyn Laidig

I have been recently getting an error at startup.  Logos 7 is trying to install an application update and is failing. My current version is 7.12.0.0027. Here is the error I get:

Dave Hooton

There are a number of reasons for this so please upload some logs. The simplest way is to hold CTRL key whilst starting Logos.

Wyn Laidig

https://community.logos.com/discussion/comment/953843#Comment_953843

Here is the most recent log set.

1588.Logos.log

3225.LogosSetup.log

3618.DigitalLibraryInstall.log

Dave Hooton

https://community.logos.com/discussion/comment/953893#Comment_953893

Exit Logos and install the update from https://www.logos.com/install

Wyn Laidig

https://community.logos.com/discussion/comment/953909#Comment_953909

Thanks Dave.  The first time I ran the setup I got this error:

Then I ran the setup again choosing "run as administrator" and it worked.  So that is great.Thanks so much for your help.

I am thinking though that I may have the same problem on future updates.  Perhaps Logos is not recognizing some user rights properly when doing the auto update.

Dave Hooton

https://community.logos.com/discussion/comment/953981#Comment_953981

Wyn Laidig said:

Perhaps Logos is not recognizing some user rights properly when doing the auto update.

Try to fix this using https://www.logos.com/support/logos5/windows/error-writing-to-file

If that does not succeed you will have to 'elevate' the Logos app whenever a software update is available.