Faithlife Connect punishes Logos' best customers!

I am puzzled by how Faithlife Connect punishes it's best customers. I assume that a large part of Logos' justification for the price increase is the addition of Logos Cloud. As a long time user, I have built up a large library. As far as I can tell I reap zero benefit from the addition of Logos Cloud.

Is there any way to add dynamic discounting? If not, I am sure I will not be renewing next February. As it is now Faithlife Connect is a ripoff.

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DMB

Customer churn. Loose half, for breakeven; build from there. Slowly strip off the loosers who create unprofitable support demands.

Kevin A. Purcell

https://community.logos.com/discussion/comment/957149#Comment_957149

Customer churn. Loose half, for breakeven; build from there. Slowly strip off the loosers who create unprofitable support demands.

I'm not going to comment on the truth of this. But the fact that some line who is as active a user posting over 8000 times in the forums has this perception, is a statement on how bad this has been rolled out or how bad this decision was.

I think it shows amazing desperation on the part of FL. But if you're right it shows a terribly harsh view of us as customers on the part of Bob Phil and the gang.

Wow!!

DMB

https://community.logos.com/discussion/comment/957229#Comment_957229

Actually, Kevin, Phil has expressed the 'churn' sentiments (basic marketing); Bob the issue of low-revenue customers with high support costs. I chose the word 'loosers' on purpose. One common usage today, implies stupidity; but the one here is decision-based. Businesses intensionally choose loosers.

Now for a bit of unneeded soap-box (I'm not a Now'er):

- When both gentlemen intro'd the conversation (just 1 release back I think), remember the promises for better and better? That's how they sold it. Quite a few believed them. I didn't.

- The primary market we're discussing is 'sowers of the Word' ... not Netflix channel changers. Logos folks are not the most monied crowd around. Pennies matter.

- 8000 posts is no more valuable than 1 post, with the exception of Dave, Graham, the Marks, and MJ. I say that, meaning, a new customer is as valued as any other.

But I do always read yours; always good.

Tom Reynolds

https://community.logos.com/discussion/comment/957305#Comment_957305

Tip for Denise - don't Google looser as I just did to see why you chose the word.

Joseph Turner

I am puzzled by how Faithlife Connect punishes it's best customers. I assume that a large part of Logos' justification for the price increase is the addition of Logos Cloud. As a long time user, I have built up a large library. As far as I can tell I reap zero benefit from the addition of Logos Cloud.

Is there any way to add dynamic discounting? If not, I am sure I will not be renewing next February. As it is now Faithlife Connect is a ripoff.

I agree with you here. I already own everything available at the $200 per month level except some of the classic commentary sets, so how is it that I would be charged the same as someone who doesn't own any of those? My other option is not to participate; however, that means I will eventually lose out on the only benefit for which I currently pay for Logos Now: early access to new features.

Bob Pritchett

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

Bob Pritchett

https://community.logos.com/discussion/comment/957320#Comment_957320

I will eventually lose out on the only benefit for which I currently pay for Logos Now: early access to new features.

In my new thread I'll address the early access to new features as well...

DMB

https://community.logos.com/discussion/comment/957314#Comment_957314

Tip for Denise - don't Google looser as I just did to see why you chose the word.

I'm laughing ...

Dustin Pearson

https://community.logos.com/discussion/comment/957324#Comment_957324

I will eventually lose out on the only benefit for which I currently pay for Logos Now: early access to new features.

In my new thread I'll address the early access to new features as well...

And features that required server end support, only two reasons why I had LN...

mike

https://community.logos.com/discussion/comment/957323#Comment_957323

I will post a new thread soon with more explanation and reasoning.

Bob,

Listen to this...

You literally just DOUBLED the price of the LN for less features and resources for us.

Price: It used to be $99/year, but now, to get the same features, it would cost us MORE THAN DOUBLE! it's $240.
Package: If we stay on Starter package (poor man's choice, the equivalence of LN), we DON'T GET THE FULL SET anymore like it used to be. We LOST the full dataset features.
Ebooks Classics: We lost the free "Ebooks Classics", that we normally get once a month. (I'm still complaining, because I have majority of the books offered, so I'm left with super-super-classic old books to choose). Again, this is the poor man's package-choice.
Faithlife TV: Nobody care about Faithlife TV... stop making this happen, it is NOT gonna happen. You have too much projects going on. I'm not even going to mention them. Drop Faithlife TV. It has ZERO quality. (except Mike Heiser, thank goodness for him)
Logos Cloud Essential Books: I DON'T NEED THIS. I have 99.9% books offered from the ULTIMATE package. STOP penalizing people to buy-in this cloud nonsense. Get rid these books, we don't need them..and LOWER the price.
2% reward: Really...nobody is dying for this.
$100-$200 giftcard: Really sneaky move to entice us in so we don't FEEL so bad for subscribing, hoping to that we stay another year to make up your giftcard. But nonetheless, this is the only good thing out of it.. BUT still NOT good enough.
If you want to increase your income... this is not how you do it. If you want to be able to feed your workers, do it right. Please.

If you want to RAISE the price of Logos Now and called it whatever it is ... GIVE your customers the right increase products to match the price increase, otherwise you just anger the mob.

I really don't want to call you greedy.. but whoever design the pricing and plan... you think he/she is cool & smart... but he/she needs to be corrected on his/her performance evaluation. This is NOT LOGOS's character and personality. You're losing your honor and credibility, as person and as a company.

Thanks for listening

Batman

To no one in particular: What is Faithlife Connect?

To Keith Larson (OP): I don't know if the word is "punish" or not. I have not been very "Logos Friendly" when it comes to pricing. Even though I have changed my opinion, somewhat, I still disagree that using God's word in the sense of marketing, corporation, etc. is a good thing. I have ALWAYS believed that a workman is worthy their hire. But the argument "We are a business" has never flown right with me.

That said, I do believe companies can do God's work, be a company, get paid, and on and on. Unfortunately, politics have gotten hold of even the best companies, and if I'm not mistaken, in Washington state, minimum wage has increased to a ridiculous $15/hr. (And, yes, I can say this, being a part time minimum wage and sub minimum wage earner). Instead of making life better for us in poverty levels, it actually makes things worse. Any company who has to go from 7 or 8 per hour to 10-15 an hour is going to be hit hard. One thing Logos/Faithlife does well is in the employee dept. They're rated among one of the greatest companies to work for. Bar moving out of state and/or cutting 25-75% of the staff, they have to increase prices. Which, once again, affects those of us who are supposed to be helped by the increase. So, in this case, I would not say Faithlife/Logos (or whatever name they are being called this week) is punishing anyone; but rather, in this case, is being punished for being a company and being in business.

JT (alabama24)

https://community.logos.com/discussion/comment/957337#Comment_957337

To no one in particular: What is Faithlife Connect?

Logos previously had two subscription services: Logos Now (providing access to features & other membership goodies) and Logos Cloud (renting base packages with features). Faithlife Connect replaces both.

PetahChristian

https://community.logos.com/discussion/comment/957336#Comment_957336

$100-$200 giftcard: Really sneaky move to entice us in so we don't FEEL so bad for subscribing, hoping to that we stay another year to make up your giftcard. But nonetheless, this is the only good thing out of it.. BUT still NOT good enough.

For anyone who got $200, you really got about $480. $200 voucher + $240 (1 free year of Essentials) + $40 (LN extended to November). That comes out to two free years of Connect Essentials that FL gave away for free. Customer cost? Nothing!

People could be wildly thankful, then see how things look 1-2 years from now when their Essentials expires or voucher is spent.

GIVE your customers the right increase products to match the price increase, otherwise you just anger the mob.

I've already posted elsewhere how we got up to $1500 in Mobile Ed course benefits (2 free courses/yr which could cost $750 each), as well as $350 in Lexham Press books (1 free book/month).

Just those two benefits alone come to $1850. If it's not worth it to pay $240 (and get back $350 in useful books), I can't see how people aren't managing to get the subscription to pay for itself, at least once over.

(Plus we still get a discount on libraries and feature sets.)

2% reward: Really...nobody is dying for this

Hmm. Better than the 1% cash back on credit cards. Together with that 2%, that's 3% cash back. No reason to be grateful?

What is wrong with us, if we can disparage people (or a company) instead of seeing the good that they also do? I think the only thing we should get angry about is how we poorly treat one another.

Jesse Blevins

https://community.logos.com/discussion/comment/957336#Comment_957336

I will post a new thread soon with more explanation and reasoning.

Bob,

Listen to this...

You literally just DOUBLED the price of the LN for less features and resources for us.

Price: It used to be $99/year, but now, to get the same features, it would cost us MORE THAN DOUBLE! it's $240.

Package: If we stay on Starter package (poor man's choice, the equivalence of LN), we DON'T GET THE FULL SET anymore like it used to be. We LOST the full dataset features.

Ebooks Classics: We lost the free "Ebooks Classics", that we normally get once a month. (I'm still complaining, because I have majority of the books offered, so I'm left with super-super-classic old books to choose). Again, this is the poor man's package-choice.

Faithlife TV: Nobody care about Faithlife TV... stop making this happen, it is NOT gonna happen. You have too much projects going on. I'm not even going to mention them. Drop Faithlife TV. It has ZERO quality. (except Mike Heiser, thank goodness for him)

Logos Cloud Essential Books: I DON'T NEED THIS. I have 99.9% books offered from the ULTIMATE package. STOP penalizing people to buy-in this cloud nonsense. Get rid these books, we don't need them..and LOWER the price.

2% reward: Really...nobody is dying for this.

$100-$200 giftcard: Really sneaky move to entice us in so we don't FEEL so bad for subscribing, hoping to that we stay another year to make up your giftcard. But nonetheless, this is the only good thing out of it.. BUT still NOT good enough.

If you want to increase your income... this is not how you do it. If you want to be able to feed your workers, do it right. Please.

If you want to RAISE the price of Logos Now and called it whatever it is ... GIVE your customers the right increase products to match the price increase, otherwise you just anger the mob.

I really don't want to call you greedy.. but whoever design the pricing and plan... you think he/she is cool & smart... but he/she needs to be corrected on his/her performance evaluation. This is NOT LOGOS's character and personality. You're losing your honor and credibility, as person and as a company.

Thanks for listening

1. I agree with Mike.

2. I want my subscription to Logos Now back or at least its equivalent. I was moved to a package that doesn’t even give me the equivalent of what I was receiving in Now.

3. This has been done completely wrong. The current Now subscriptions should have been honored. This appears like you are trying to force products on your customers that they don’t want.

4. People should have been given a choice to either keep Logos now or to switch to the new product ( Faithlife connections).

5. When a man physically forces himself sexually on a woman it is called rape. When a company sales one product to a person but then switches it to something else on them it is called fraud.

6. I have always loved Logos as a company and it hurts me to even have written these words. From what I have read on these forums, it appears that I’m not the only one hurt by the choices made by the executives of your company.

7. I hope that you can repair your relationship with your customer base before it’s too late. Word of mouth still means a lot even in the digital age.

Dustin Pearson

https://community.logos.com/discussion/comment/957337#Comment_957337

You know I just looked and since 2008 I have spent "Total $44,555.80" and this whole situation is just becoming a lot of heart burn. On open Pre-pubs I have "Total $608.21" and Community Pricing "Total $728.00" and about another $3,000 in wishlist items I consider doing....yet in order to keep level of benefits I currently hold I have to double my annual contribution and pay on a monthly basis which is just a pain...and then to swallow on top of that I would have to be paying for at least 90% I won't even use just to keep the 10% I would....

Sean

https://community.logos.com/discussion/comment/957323#Comment_957323

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

With respect, please don't give us a TL,DR post about why this is such a great deal with new added benefits. The bottom line is that probably the majority of us don't want to pay $240 a year to maintain the features we previously paid $99 for. That is the issue.

Nord Zootman

I don't know that I would be "one of their best customers" as I have limited funds, but I have been a Logos customer since version 2. I have over the years encouraged other pastors to consider Logos, but that has gotten much more difficult. I bought Bibleworks a number of years ago because at that time it was clearly better working with original languages. I continued to keep current with Logos as well. In recent years I have purchased books in Wordsearch and Accordance because of major price differences. I bought into the EEC commentaries which ended up being delayed again and again and again - at age 65 I probably will not see all the volumes published as there are several who no longer even have authors selected. I upgraded Logos to 7 and decided that Logos Now made more sense than buying the full features and I liked the idea of always being current. Now that it has been increased 140% I can no longer recommend it to Pastors serving in small rural areas like myself. I would encourage young men in Seminary to look other directions for their tools.

MJ. Smith

https://community.logos.com/discussion/comment/957355#Comment_957355

TL,DR

Okay, I had too look this up. I prefer the "too lazy" expansion ... [;)]

abondservant

https://community.logos.com/discussion/comment/957378#Comment_957378

I wonder if its too late for us to trade this mess for Faithlife dating and Bram stokers dracula much prefer the both of those to faithlife connect and the "improved" payment plans.

I let Now drop a year ago or so because of finances. but this definitely puts it out of reach.

I now wonder if the 5 figures of resources I have license to are worth it. It feels like a punishment for those of us who have bought in heavily (20k +/-)

Sean

https://community.logos.com/discussion/comment/957378#Comment_957378

TL,DR

Okay, I had too look this up. I prefer the "too lazy" expansion ...

Hey, whichever works for you... [:P]

Donovan R. Palmer

https://community.logos.com/discussion/comment/957394#Comment_957394

Punish? I don’t know, but certainly maybe not identified with in terms of how they might find the change hard to swallow. Change comes hard, but failthlife connect starter is no replacement for logos now.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/957356#Comment_957356

I upgraded Logos to 7 and decided that Logos Now made more sense than buying the full features and I liked the idea of always being current. Now that it has been increased 140% I can no longer recommend it to Pastors serving in small rural areas like myself. I would encourage young men in Seminary to look other directions for their tools.

Thankful for Bob Pritchett explaining Why Faithlife Connect => Logos Now and Faithlife Connect: The Why

Thankful can demonstrate many usable Bible Study features with a Faithlife account that has $ 0.00 total for orders. Thankful for free Logos 7 Basic => https://www.logos.com/product/136022/basic and Verbum Basic => https://www.logos.com/product/136168/verbum-basic along with many free Logos resources => https://www.logos.com/products/search?q=price%3a0 and free Faithlife EBooks => https://ebooks.faithlife.com/search?context=product&sortBy=price-low

Thankful free Basic packages include "access-only" Bibles with Reverse Interlinears, which enable visual filter highlighting of Greek verbal nuances so can "see" range of verbal expression in Lexham English Bible (LEB), King James Version (KJV), and SBL Greek. Thankful Faithlife enabled sharing of documents so they can be freely copied for others to use.

Apologies since not know of other Bible software with similar capability to combine lots of search results for simultaneous display.

Keep Smiling

Batman

https://community.logos.com/discussion/comment/957347#Comment_957347

Mike, Thanks.
Weird, I just signed back up to Now. Cloud, I don't remember, unless it was another other name. All these name changes. I can't keep up. [:D] [:D] [:D]

Batman

https://community.logos.com/discussion/comment/957348#Comment_957348

PetahChristian

Hmm. Better than the 1% cash back on credit cards. Together with that 2%, that's 3% cash back. No reason to be grateful?

What is wrong with us, if we can disparage people (or a company) instead of seeing the good that they also do? I think the only thing we should get angry about is how we poorly treat one another.

2% is good for milk. That's about it. [:D]
"Better than the 1% cash back on credit cards".
That's not EVEN good enough for milk. I get amazed as to how they act like they are giving us a whole bunch. For every 100 pennies I spend, they'll give me one penny back? And then charge me another 21-35 pennies every year? Oh boy I'm jumping up and down on that one. But, yes, you are correct. Two is better than one, but, I do agree with Mike, it's almost not even worth mentioning.

And I totally agree with you on this one: What is wrong with us, if we can disparage people (or a company) instead of seeing the good that they also do? I think the only thing we should get angry about is how we poorly treat one another.
But, at the same time, many companies (I'm speaking in general) need a good swift kick upside their heads, the horrible things they do; and we just sit back and let em do it.

As far as this new system goes, I'll have to wait and see. I hadn't heard of it until just now; and just rejoined L Now, so, I probably won't qualify for any of the benefits next year.

Rob Lambert

https://community.logos.com/discussion/comment/957348#Comment_957348

PetahChristian,

please explain what you mean when you say essentials. I got a 200 voucher and I sure would like to understand... It feels like my main tool, lemma in passage and my main resource book I am currently in (Lexham Hebrew Interlinear Bible) are gone.

Rob Lambert

https://community.logos.com/discussion/comment/957483#Comment_957483

Dear Keep Smiling 4 Jesus

Wonderful visual filter set up on the example..... did you get that from a video or an article or ???? I have tried in the greek with not near as much success.... VERY NEAT

PetahChristian

https://community.logos.com/discussion/comment/957483#Comment_957483

please explain what you mean when you say essentials.

As in Faithlife Connect Essentials (a Connect pricing tier equivalent to Logos Now).

Any new customer who subscribes to that would be getting the equivalent of Logos Now, along with other Faithlife Connect benefits.

I got a 200 voucher

Rob, you are in the best possible situation. If you check your subscriptions, you should see "Faithlife Connect Essentials - Annual," which will not expire until February 22, 2019.

That means you are getting free (Logos Now and) Faithlife Connect benefits for a whole year, which include lemma in passage, and the interlinear.

I'd recommend that you save your voucher until L8 is released, then decide whether you want to continue to subscribe (to FC Essentials), or own (buy the L8 FFS).

P.S. Make sure to take advantage of your FL Connect Essentials free book(s) and access to courses (by visiting https://connect.faithlife.com/get-started and scrolling down to Claim your benefits.

Rob Lambert

https://community.logos.com/discussion/comment/957378#Comment_957378

guys.... what does tl,dr mean?????

Sean

https://community.logos.com/discussion/comment/957495#Comment_957495

guys.... what does tl,dr mean?????

"Too long, didn't read" [:P]

Rob Lambert

https://community.logos.com/discussion/comment/957491#Comment_957491

Thank you.... I knew that!!!!!!!

Rob Lambert

https://community.logos.com/discussion/comment/957491#Comment_957491

I have been trying to figure this out.... i think that the "essentials" does not start costing till 2019 ... is that right???

Sean

https://community.logos.com/discussion/comment/957504#Comment_957504

I have been trying to figure this out.... i think that the "essentials" does not start costing till 2019 ... is that right???

For me it would start immediately. I didn't get transitioned to Essentials, only Starter--no thanks!

PetahChristian

https://community.logos.com/discussion/comment/957504#Comment_957504

I have been trying to figure this out.... i think that the "essentials" does not start costing till 2019 ... is that right???

For your subscription, that's correct, Rob. As FL has said, enjoy the free benefits at no cost to you

Chris duMond (Faithlife)

https://community.logos.com/discussion/comment/957491#Comment_957491

I got a 200 voucher

Rob, you are in the best possible situation. If you check your subscriptions, you should see "Faithlife Connect Essentials - Annual," which will not expire until February 22, 2019.

Just to clarify and avoid confusion...

Just because Rob got a $200 promo code, does NOT automatically mean he was transitioned into Connect Essentials (although he very well could be). There are a variety of factors that determined the level, and the promo code and the level of Connect are not interlinked.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/957487#Comment_957487

Wonderful visual filter set up on the example..... did you get that from a video or an article or ????

Learning Greek provides new meaning for phrase "that's Greek to me" as can read parts of Greek New Testament while other parts are Greek.

Logos wiki has => Extended Tips for Highlighting and Visual Filters that includes

Examples of visual filters

Thankful Logos Greek Morphology visual filters created using Logos 4 are usable in Logos 7 and Verbum 7 plus can be freely copied.

Recent thread => How to identify words added by translators in ESV using Visual Filter? includes discussion of more visual filters.

Keep Smiling [:)]

Kevin A. Purcell

https://community.logos.com/discussion/comment/957355#Comment_957355

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

With respect, please don't give us a TL,DR post about why this is such a great deal with new added benefits. The bottom line is that probably the majority of us don't want to pay $240 a year to maintain the features we previously paid $99 for. That is the issue.

Yep!

Problem is they can’t afford to. With all the $$ coming in from us they still can’t pay the bills from what Bob said.

Yasmin Stephen

https://community.logos.com/discussion/comment/957544#Comment_957544

Just to clarify and avoid confusion...

Just because Rob got a $200 promo code, does NOT automatically mean he was transitioned into Connect Essentials (although he very well could be). There are a variety of factors that determined the level, and the promo code and the level of Connect are not interlinked.

Thanks for mentioning this. It's not the first time I'm seeing this incorrect inference being made. I got a $200 promo but got transitioned to the Starter level.

PetahChristian

https://community.logos.com/discussion/comment/957544#Comment_957544

Just to clarify and avoid confusion...

Sorry for assuming that the credit and level were related.

Thanks for the explanation, Chris.

Rob Lambert

https://community.logos.com/discussion/comment/957549#Comment_957549

Thank you Mr. or Ms. Smiling very much.... More homework!!!!!!!!!

Rob

Keith Larson

https://community.logos.com/discussion/comment/957323#Comment_957323

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

I want to thank Bob for taking the time to call last night. I have also read your forum post. Based on our phone conversation and your forum post I would like to provide you some feedback.

The number one issue here is once again very poor communication. We began our conversation with you asking me, "Did you receive our email? How can you feel punished with our giving you Faithlife Connect for free?" Let me copy and paste portions of the email I received to demonstrate that the email does not give impression that I am receiving Faithlife Connect for free.

Starting today, we’re migrating Logos Now subscribers to Faithlife Connect, a new program featuring many of the benefits you already love about Logos Now. Most Logos Now subscribers are being migrated to Faithlife Connect Starter, but we’ve chosen a select few of our most valuable customers to receive free access to Faithlife Connect Essentials, and you’re one of them.

Clearly the email is saying my Logos Now subscription is being migrated to Faithlife Connect. Later in the email, the following paragraph farther gives the impression that this is a migration, not a gift.

We won’t charge you a thing, and when the year is up, your subscription will not auto-renew. If you’d like to renew, you can turn auto-renew back on here. Your card will be charged the rate for Faithlife Connect Essentials current at the time of renewal (currently $199.99/yr.)

Now I do want to thank you for the gift of the $200 credit coupon, but this "gift" is not a gift of Faithlife Connect. As your forum post suggests, I will be using this when Logos 8 comes out to purchase the full feature set and will not be subscribing to Faithlife Connect because for me the value I would receive from Faithlife Connect does not match the price. As you compare the different levels of Faithlife Connect, clearly the greatest "benefit" is suppose to be the resources. However, for someone such as myself I can go to the highest level and look at the resources included and I already own all the books. The only things I don't own are the feature sets.

It was these feature sets that were the real attraction for most of us. I really enjoyed having the new features as they come out, rather than having to wait for them every two years. It was worth every penny of $89 per year to me, but it is not worth $199 per year. I feel "punished" because to maintain this benefit I must "rent" resources I already own.

Finally a suggestion: For benefit of "legacy" customers make feature purchases include the "current" features and "temporary" preview licenses until the next major software release. For example: My Logos 8 purchase would include all the Logos 8 feature sets, plus I would get Logos 9 previews until Logos 9 came out. If I purchase Logos 9 I get to "keep" the Logos 9 features and get to preview Logos 10 features. This way your subscription users and your purchase users are separated and there is not hybrid confusion.

SineNomine

https://community.logos.com/discussion/comment/957685#Comment_957685

Verbum Now's not going anywhere... and it's not all that different from Logos Now.

Jesse Blevins

https://community.logos.com/discussion/comment/957685#Comment_957685

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

I want to thank Bob for taking the time to call last night. I have also read your forum post. Based on our phone conversation and your forum post I would like to provide you some feedback.

The number one issue here is once again very poor communication. We began our conversation with you asking me, "Did you receive our email? How can you feel punished with our giving you Faithlife Connect for free?" Let me copy and paste portions of the email I received to demonstrate that the email does not give impression that I am receiving Faithlife Connect for free.

Starting today, we’re migrating Logos Now subscribers to Faithlife Connect, a new program featuring many of the benefits you already love about Logos Now. Most Logos Now subscribers are being migrated to Faithlife Connect Starter, but we’ve chosen a select few of our most valuable customers to receive free access to Faithlife Connect Essentials, and you’re one of them.

Clearly the email is saying my Logos Now subscription is being migrated to Faithlife Connect. Later in the email, the following paragraph farther gives the impression that this is a migration, not a gift.

We won’t charge you a thing, and when the year is up, your subscription will not auto-renew. If you’d like to renew, you can turn auto-renew back on here. Your card will be charged the rate for Faithlife Connect Essentials current at the time of renewal (currently $199.99/yr.)

Now I do want to thank you for the gift of the $200 credit coupon, but this "gift" is not a gift of Faithlife Connect. As your forum post suggests, I will be using this when Logos 8 comes out to purchase the full feature set and will not be subscribing to Faithlife Connect because for me the value I would receive from Faithlife Connect does not match the price. As you compare the different levels of Faithlife Connect, clearly the greatest "benefit" is suppose to be the resources. However, for someone such as myself I can go to the highest level and look at the resources included and I already own all the books. The only things I don't own are the feature sets.

It was these feature sets that were the real attraction for most of us. I really enjoyed having the new features as they come out, rather than having to wait for them every two years. It was worth every penny of $89 per year to me, but it is not worth $199 per year. I feel "punished" because to maintain this benefit I must "rent" resources I already own.

Finally a suggestion: For benefit of "legacy" customers make feature purchases include the "current" features and "temporary" preview licenses until the next major software release. For example: My Logos 8 purchase would include all the Logos 8 feature sets, plus I would get Logos 9 previews until Logos 9 came out. If I purchase Logos 9 I get to "keep" the Logos 9 features and get to preview Logos 10 features. This way your subscription users and your purchase users are separated and there is not hybrid confusion.

I think that this quote says it quite well for how most of us Logos Now subscribers feel about this forced migration.

David Thomas

https://community.logos.com/discussion/comment/957685#Comment_957685

For benefit of "legacy" customers make feature purchases include the "current" features and "temporary" preview licenses until the next major software release. For example: My Logos 8 purchase would include all the Logos 8 feature sets, plus I would get Logos 9 previews until Logos 9 came out. If I purchase Logos 9 I get to "keep" the Logos 9 features and get to preview Logos 10 features.

This seems reasonable to me. I simply do NOT have time to use any M.Ed courses so, no matter how many are included, it is of NO benefit to me. My sole purpose for subscribing to Logos Now was to avoid buying the extended feature set every 2 years.

Jesse Blevins

https://community.logos.com/discussion/comment/957819#Comment_957819

I guess that I am not on the list of the most valuable customers

because I didn’t even get migrated to Faithlife essentials. Instead this is what my email said:

Unlike Logos Now, Faithlife Connect has multiple plans. We’ve migrated you to Faithlife Connect Starter because it’s priced at at $89.99/yr, a savings of $10.

Thanks for letting me know where I stand with your company.

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

I want to thank Bob for taking the time to call last night. I have also read your forum post. Based on our phone conversation and your forum post I would like to provide you some feedback.

The number one issue here is once again very poor communication. We began our conversation with you asking me, "Did you receive our email? How can you feel punished with our giving you Faithlife Connect for free?" Let me copy and paste portions of the email I received to demonstrate that the email does not give impression that I am receiving Faithlife Connect for free.

StarWe’ve migrated you to Faithlife Connect Starter because it’s priced at at $89.99/yr, a savings of $10.ting today, we’re migrating Logos Now subscribers to Faithlife Connect, a new program featuring many of the benefits you already love about Logos Now. Most Logos Now subscribers are being migrated to Faithlife Connect Starter, but we’ve chosen a select few of our most valuable customers to receive free access to Faithlife Connect Essentials, and you’re one of them.

Clearly the email is saying my Logos Now subscription is being migrated to Faithlife Connect. Later in the email, the following paragraph farther gives the impression that this is a migration, not a gift.

We won’t charge you a thing, and when the year is up, your subscription will not auto-renew. If you’d like to renew, you can turn auto-renew back on here. Your card will be charged the rate for Faithlife Connect Essentials current at the time of renewal (currently $199.99/yr.)

Now I do want to thank you for the gift of the $200 credit coupon, but this "gift" is not a gift of Faithlife Connect. As your forum post suggests, I will be using this when Logos 8 comes out to purchase the full feature set and will not be subscribing to Faithlife Connect because for me the value I would receive from Faithlife Connect does not match the price. As you compare the different levels of Faithlife Connect, clearly the greatest "benefit" is suppose to be the resources. However, for someone such as myself I can go to the highest level and look at the resources included and I already own all the books. The only things I don't own are the feature sets.

It was these feature sets that were the real attraction for most of us. I really enjoyed having the new features as they come out, rather than having to wait for them every two years. It was worth every penny of $89 per year to me, but it is not worth $199 per year. I feel "punished" because to maintain this benefit I must "rent" resources I already own.

Finally a suggestion: For benefit of "legacy" customers make feature purchases include the "current" features and "temporary" preview licenses until the next major software release. For example: My Logos 8 purchase would include all the Logos 8 feature sets, plus I would get Logos 9 previews until Logos 9 came out. If I purchase Logos 9 I get to "keep" the Logos 9 features and get to preview Logos 10 features. This way your subscription users and your purchase users are separated and there is not hybrid confusion.

I think that this quote says it quite well for how most of us Logos Now subscribers feel about this forced migration.

Simon’s Brother

https://community.logos.com/discussion/comment/957819#Comment_957819

(I just called Keith to discuss his particular situation, but wanted to reply here so others can see.)

We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set and 'lock-in' the feature sets they had via Logos Now subscription, to free access to Faithlife Connect for some customers who are significant transactional purchasers.

I will post a new thread soon with more explanation and reasoning.

I want to thank Bob for taking the time to call last night. I have also read your forum post. Based on our phone conversation and your forum post I would like to provide you some feedback.

The number one issue here is once again very poor communication. We began our conversation with you asking me, "Did you receive our email? How can you feel punished with our giving you Faithlife Connect for free?" Let me copy and paste portions of the email I received to demonstrate that the email does not give impression that I am receiving Faithlife Connect for free.

Starting today, we’re migrating Logos Now subscribers to Faithlife Connect, a new program featuring many of the benefits you already love about Logos Now. Most Logos Now subscribers are being migrated to Faithlife Connect Starter, but we’ve chosen a select few of our most valuable customers to receive free access to Faithlife Connect Essentials, and you’re one of them.

Clearly the email is saying my Logos Now subscription is being migrated to Faithlife Connect. Later in the email, the following paragraph farther gives the impression that this is a migration, not a gift.

We won’t charge you a thing, and when the year is up, your subscription will not auto-renew. If you’d like to renew, you can turn auto-renew back on here. Your card will be charged the rate for Faithlife Connect Essentials current at the time of renewal (currently $199.99/yr.)

Now I do want to thank you for the gift of the $200 credit coupon, but this "gift" is not a gift of Faithlife Connect. As your forum post suggests, I will be using this when Logos 8 comes out to purchase the full feature set and will not be subscribing to Faithlife Connect because for me the value I would receive from Faithlife Connect does not match the price. As you compare the different levels of Faithlife Connect, clearly the greatest "benefit" is suppose to be the resources. However, for someone such as myself I can go to the highest level and look at the resources included and I already own all the books. The only things I don't own are the feature sets.

It was these feature sets that were the real attraction for most of us. I really enjoyed having the new features as they come out, rather than having to wait for them every two years. It was worth every penny of $89 per year to me, but it is not worth $199 per year. I feel "punished" because to maintain this benefit I must "rent" resources I already own.

Finally a suggestion: For benefit of "legacy" customers make feature purchases include the "current" features and "temporary" preview licenses until the next major software release. For example: My Logos 8 purchase would include all the Logos 8 feature sets, plus I would get Logos 9 previews until Logos 9 came out. If I purchase Logos 9 I get to "keep" the Logos 9 features and get to preview Logos 10 features. This way your subscription users and your purchase users are separated and there is not hybrid confusion.

I think that this quote says it quite well for how most of us Logos Now subscribers feel about this forced migration.

[Y]

Jesse Blevins

https://community.logos.com/discussion/comment/957828#Comment_957828

And just for the record I think that every Logos Now subscriber should have been moved to Connect Essentials.

I think that if this company wants to maintain any appearance of integrity at all that it needs to do something to make this right with their customers and they better do it soon in my humble opinion.

Stephen Steele

https://community.logos.com/discussion/comment/957685#Comment_957685

Finally a suggestion: For benefit of "legacy" customers make feature purchases include the "current" features and "temporary" preview licenses until the next major software release. For example: My Logos 8 purchase would include all the Logos 8 feature sets, plus I would get Logos 9 previews until Logos 9 came out. If I purchase Logos 9 I get to "keep" the Logos 9 features and get to preview Logos 10 features. This way your subscription users and your purchase users are separated and there is not hybrid confusion.

Great idea [y]

Stephen Steele

https://community.logos.com/discussion/comment/957323#Comment_957323

free access to Faithlife Connect for some customers who are significant transactional purchasers.

I'm fairly confident I would be a 'significant transactional purchaser' - certainly compared to the figures others are posting - but didn't get free access to Faithlife Connect. That would have softened the blow somewhat and reassured me that my investment in Logos counted for something.

(In fact, I got moved onto Faithlife Connect Starter, and was due to be charged for it three months BEFORE my Logos Now subscription ended).

Randall McRoberts

I'm not being punished. I've been a customer since 1994 or so and have about 15000 resources. I don't have to pay anything per month to use those and I'm happy as a clam. I am neither a loser or a looser, whatever that is.

PetahChristian

https://community.logos.com/discussion/comment/957898#Comment_957898

I'm not being punished. I've been a customer since 1994 or so and have about 15000 resources. I don't have to pay anything per month to use those and I'm happy as a clam.

Thanks, Randall! That was a pleasant bit of sunshine to brighten the day!