Logos will not sync. Red exclamation point with statement "an error occurred in synchronization." I worked through the support article including firewall problems. No success. Others in our office are syncing fine. I've attached a log file from the logging utility. 2146.LogosLogs.Paul.20180315-123909.zip
Welcome! [:)] Do you actually know that something isn't syncing, or is your only indication the warning? If the former, what specifically isn't syncing?
I do not know that anything specific is not syncing. At this point, just the indicator.
I do see that you are significantly out of date on your software. If the "update now" command doesn't update your software, see the link in my signature to manually download and install the newest engine.
I don't see an Update Now button, where should that be? I do have automatic updates turned on.
I do have automatic updates turned on.
Nevertheless, something is wrong. Six other updates have been released since the version you are using (from October).
I don't see an Update Now button, where should that be?
It is a command, not a button. At the top of the app window is a white rectangle "command" box. Type Update Now and press enter. If you can't get that to work, use the link in my signature line.
Update now isn't working. By the link in your signature do you mean the "install" at the bottom of the post window?
Yes, but it will only update Logos
... which needs to be done and may or may not clear up the warning ⚠️
Updating now. Will repost when finished.
Update finished, added new resources, indexed library. Sync says it is enabled and everything is up to date. Hopefully that took care of it. Thank you. In the future, how will I know if the program is not updating as it should?
There isnt a good way, but new updates are released every six weeks. You can also check the forums and/or wiki. Normally automatic updates work fine. I think there was a bum build which stalled some users from receiving updates
OK, I'll try to keep my eye on it. Thank you
