Logos stop working

David Coffin
David Coffin Member Posts: 1 ✭✭
edited November 2024 in English Forum

When starting my Logos program this morning the Logos 7 'Logo' came up. At this point it normally continues to open and I can use it without any difficulty. However this time the 'Logo' disappeared and a window opened and said "logos has stopped working".  I did this 3 more times to verify to myself that I was doing nothing different and each time got the same results.  I contacted Logos customer service and they send me a email showing different things to try.  When I chose the links they sent me to a page advertising different types of ways to get logos at various costs but nothing to really help. I was directed to try and turn the program while holding down the Ctrl button and logged in but got the exact same result.

I have created a Logos Log File which I am attaching and sending it as directed.  Any and all help will be greatly appreciated.

Thank you, David Coffin

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 55,539

    My apologies - my download is being very slow today and I have to dash. I'll check back and make sure someone has responded appropriately.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Andrew Batishko
    Andrew Batishko Member, Community Manager, Logos Employee Posts: 5,574

    David, I deleted your attached log files, since they contained some private information. I've reattached the logs without the private information.

    1780.Logos Log Files.zip

    Andrew Batishko | Logos software developer

Categories