Logos App is running in the background but won't run in the foreground therefore can't access resour
2818.nlog.config.zipWhen I try to run Logos, the light under the icon is on, the links are available in the tool bar, but I can not access my resources and the home page does not appear. It is as if the software is running in the background but not the foreground. Help...this is very frustrating. I just upgraded to Platinum and now I can't access my new resources.3566.Logos4.log.zip0246.Indexer.log.zip
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Jonathan:
After you click on the Logos 4 icon in the Dock does it say Logos 4 next to the Apple in the top-left-hand corner? If so can you click on Go>Home and tell us what happens?
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When I click Go>Home, nothing happens. No home page, no resources, nothing. But the icon has the light lit under it and the Logos 4 links are showing next to the apple.
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I have put this post in 3 days ago and still have NO resources. I REALLY would like a fix so that I can have my resources back. I just upgraded to Platinum and I don't feel like I am getting my money's worth.
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Jonathan,
I see this in your Logos4.log
2010-05-03 17:44:36.1858 3 Error SyncManager Unexpected exception encountered during synchronization - System.Data.SQLite.SQLiteException: The database disk image is malformed
Can you try closing Logos4 and deleting /Users/jonathansmith/Library/Application Support/Logos4/Documents/wrbkmweq.ncv/SelfTests/SelfTests.db and then restarting?
Thanks,
Tom
If that doesn't work, please post your logs again.
Mobile Development Team Lead
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I want to make sure that I understand. I apologize for asking this question, are you ONLY wanting me to delete SelfTests.db?
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JonathanSmith02 said:
are you ONLY wanting me to delete SelfTests.db?
Yes. That's exactly what I'm suggesting
Mobile Development Team Lead
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I had to delete the wrbkmweq.ncv folder and then restart. IT WORKED!!!! Thank you.
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Tom,
I am experiencing the exact same thing on my MBP. I tried what you suggested to Jonathan and I believe it worked the first time, but no longer works.
I would appreciate any other suggestions, as Jonathan testified, it is pretty frustrating.
Appreciate your help.
Vito
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VitoMazzara said:
Tom,
I am experiencing the exact same thing on my MBP. I tried what you suggested to Jonathan and I believe it worked the first time, but no longer works.
I would appreciate any other suggestions, as Jonathan testified, it is pretty frustrating.
Appreciate your help.
Vito
To help Tom (and Logos development team), please post logs.
Directions to delete file(s) and/or run command(s) is based on information in posted log files and console messages.
Forum http://community.logos.com/forums/t/6731.aspx has tutorial for posting logs. Few days ago, learned from Tom that Alpha 18 and newer releases have logging enabled, hence step 1 configuration not needed.
Keep Smiling [:)]
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Tom, Here is the log report for my problem.
Thanks for your help.
And thanks to Joe for the Log report tutorial.
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Vito,
You seem to have either a corrupted database or a disk problem based on this statement in your logs multiple times:
5/9/10 7:22:22 PM [0x0-0x1b01b].com.logos.Logos_Bible_Software_4[1023] Unhandled Exception: System.Data.SQLite.SQLiteException: Some kind of disk I/O error occurred
5/9/10 7:22:22 PM [0x0-0x1b01b].com.logos.Logos_Bible_Software_4[1023] disk I/O error
....
5/9/10 7:22:47 PM [0x0-0x1b01b].com.logos.Logos_Bible_Software_4[1023] Unhandled Exception: System.Data.SQLite.SQLiteException: Some kind of disk I/O error occurred
5/9/10 7:22:47 PM [0x0-0x1b01b].com.logos.Logos_Bible_Software_4[1023] disk I/O error
I wonder if running "Disk Utility" and verifying the disk and optionally repairing it would help?
Mobile Development Team Lead
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Thanks Tom.
I verified the disk and it all checks out to be OK. How would I go about determining or fixing a potentially corrupted database?
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It looks like your ResourceManager.db might be corrupt. That file is located at: /Users/Vito/Library/Application Support/Logos4/Data/hagbd0v1.0j6/ResourceManager/ResourceManager.db
Could you upload this file so we could take a look at it?
Thanks
Mobile Development Team Lead
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Hope this is what you're looking for.
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Vito,
The file you uploaded is 74 bytes which is a bit of a problem. Can you rename "ResourceManager.db" to "ResourceManager.db.corrupt" and restart Logos 4?
Mobile Development Team Lead
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OK, I tried that and the program crashes during "Signing In". This is the console log.
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Can you try deleting your StudyDocument.db and restarting?
5/11/10 3:31:31 PM [0x0-0x1c01c].com.logos.Logos_Bible_Software_4[191] 05/11/2010 15:31:31 | INFO | 3 | LocalFileDatabase | Found existing database at /Users/Vito/Library/Application Support/Logos4/Documents/hagbd0v1.0j6/Documents/StudyDocument/StudyDocument.db
5/11/10 3:31:31 PM [0x0-0x1c01c].com.logos.Logos_Bible_Software_4[191] Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Data.SQLite.SQLiteException: Some kind of disk I/O error occurred
Mobile Development Team Lead
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OK, did that and same result. Started to sign in, then crashed.
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Vito:
Could you post the Logos4 and Logos4indexer logs of the crash as well? Instructions are linked from my signature.
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Here you go Tommy. When I double click the L4 application , it proceeds to "Sign in" then disappears as if I never attempted to open the program.
Attached is the file you requested. Thanks for your help.
Vito
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I had the same problem as the op. I tried all the things suggested to no avail. I finally went in under Users and Logos 4 and deleted everything. when that didn't work, I deleted the app, not the resources. I then redownloaded A19.1. When it started to download my resources I canceled it. Then after about 20 minutes it began to index. After a full re-index it is working great.
BTW, I think the whole thing was my fault, when I orginally downloaded A19 it kept freezing due to indexing so I force quit a couple of times. Then A19.1 fixed it or so I thought but then it quit working as well.
This may or may not be helpful, just wanted to let you guys know that deleting the app and starting over works, prob already knew that though.
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Vito:
Could you update to A20 and tell us if anything has been resolved?
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What is A20? Where do I get it? and if it's an update, can it update if the the program won't load?
I reinstalled my OS and started fresh. I tried loading L4 again and the same thing is happening... 'Signing in' then 'Loading resources' then crashes.
Here is the most recent log report.
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This is my latest activity. Posting because it responded slightly differently.
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Hi Vito
A20 is the latest Alpha version of the program.
You can find a link to it in the first post on this forum.
If you download and install it it will replace the existing version of the program.
You do not need to be running the program to download and install a new version.
Re-installing the OS rarely improves matters - OSX and Windows are not the same and neither are the cures for problems on a Mac most of the programs are effectively isolated from the OS.
Tootle pip
Mike
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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Vito,
Could you run the following command from Terminal and paste the output in this thread?
find "/Users/vitomazz/Library/Application Support/Logos4/Data/bi4rg8qi.ke0/" -name "*.db" -ls
Mobile Development Team Lead
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Here is the output to the terminal command you requested.
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Thanks, now could you run this command?
find "/Users/vitomazz/Library/Application Support/Logos4/Documents/bi4rg8qi.ke0" -name "*.db" -ls
Mobile Development Team Lead
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Can you try renaming this folder "/Users/vitomazz/Library/Application Support/Logos4/Documents/bi4rg8qi.ke0" and restarting Logos 4?
You seem to have some kind of systemic corruption of many of your document databases. I wonder if letting them all be recreated and resync'd with the server will fix the problem.
Mobile Development Team Lead
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I renamed the folder "/Users/vitomazz/Library/Application Support/Logos4/Documents/bi4rg8qi.ke0rename"
Logos icon will bounce in the doc, then a message that it 'quit unexpectedly' with options to ignore, report, or reopen.
Log report:
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Can you send us the following files:
/Users/vitomazz/Library/Logs/DiagnosticReports/Logos Bible Software 4_*
(essentially, send us everything in /Users/vitomazz/Library/Logs/DiagnosticReports/ that includes "logos" in the name).
Director of Engineering for Enterprise and Operations
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This is everything in that folder that pertains to Logos.
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Cameron/Tom,
Haven't heard from you in a while and just wondering if my issues are still on the board?
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Vito,
Sorry for the delay. Cameron's out on vacation and I've been coding up new features for A21. I'll take a look again tomorrow when I get back in the office.
Mobile Development Team Lead
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Vito,
In going over your crash reports, it looks like a crash loading a dynamically linked library needed by Logos 4, although I can't tell which one. Have you tried just removing the Logos Bible Software 4.app from /Applications, re-downloading and re-installing?
Mobile Development Team Lead
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Numerous times. I even back-up all my data, did a clean reinstalled of the os, then re-installsed LBS4. It opened once, then crashes each time since.
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OK... Well, that's frustrating. I'll keep going through your logs then.
Mobile Development Team Lead
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Tom,
I'm experiencing the same problem and have not been able to use the program for the last two weeks since updating to A20. I had opened up a previous blog with my logs and was wondering if you could look at it. Thanks.
http://community.logos.com/forums/t/17401.aspx
Thanks!
Dave
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OK, Tom,
I removed the program and deleted everything that said 'LOGOS' (that I could find), and did a re-install again. It seems to be working fine, but indexing is taking hours and has yet to finish. Is this normal for the initial startup?
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VitoMazzara said:
OK, Tom,
I removed the program and deleted everything that said 'LOGOS' (that I could find), and did a re-install again. It seems to be working fine, but indexing is taking hours and has yet to finish. Is this normal for the initial startup?
Yes, the initial indexing will consume a number of hours to complete.
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OK, Well.
When I initiated the indexing it originally said 3 hours, then 4. After letting it set for about 2 hours it came back saying 12 hours, then couple minutes later 13 hours. It just keeps increasing. this normal too?
The library opens and seems to function, however the MBP is running hot enough to fry an egg. I fear letting it run too long attempting to index if it's not indexing.
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OK I'll wait this thing out. 3 hours later It says 23 hours now.
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Make sure that your hard disk is not going into hibernation when you are away. This will pause indexing.
A utility like Caffeine will make sure your computer does not sleep
http://www.apple.com/downloads/macosx/system_disk_utilities/caffeine.html
Ultimately, it wont take anywhere near 23 hours to index (something under 5 depending on the size of your library).
Blessings
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I have "Insomnia" to keep the computer running when I'm away. 30 hours and counting.
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Vito,
Close any applications you don't need to free up as much memory as possible. Indexing needs about 1 GB of RAM while it's running. If you run low on free RAM while it's indexing it can really increase to indexing time.0 -
Everything has been shut down, for the most part. Now at 44 hours remaining. How long should I wait before I realize it's not working? Or how do I know if it is?
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You can use Activity Monitor to see if your CPU is working hard while indexing. You can use Console to view the Indexer.log. Sometimes the indexer appears to pause when Logos 4 is shutdown, but I haven't yet detemined the cause. If it appears that nothing is happening in the CPU in Activity Monitor try starting Logos4 again.
Mobile Development Team Lead
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I restarted. The indexer begins without me opening LBS. The Activity monitor is showing the indexer working hard and using about 500m memory. Started at 47 minutes remaining, now up to 9 hours. Waiting it out.
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