Update error "access to that directory"

Gary Taitinger

Is anyone getting this error when trying to install Logos 4 update since beginning of May:

Logos 4 Error writing to file: C:\Users\Gary\AppData\Local\Logos4\System\es\Libronix.DigitalLibrary.Controls\resources.dll
Verify that you have accessto that directory

Melissa Snyder

Try right-clicking on the Logos 4 shortcut and choosing 'Run as administrator'. Then enter 'Update Now' in the Command box.

Gary Taitinger

https://community.logos.com/discussion/comment/125988#Comment_125988

Thanks Melissa. However unsuccessful. Program response was "No Updates available"

However, when the shortcut icon is clicked, a pop up indicates there is an update and it tries to download and subsequently the error message appears.

Melissa Snyder

https://community.logos.com/discussion/comment/125993#Comment_125993

GaryTaitinger said:

Thanks Melissa. However unsuccessful. Program response was "No Updates available"

However, when the shortcut icon is clicked, a pop up indicates there is an update and it tries to download and subsequently the error message appears.

I recommend calling customer support at 800-875-6467. A tech can troubleshoot your system directly. They're available Mon-Fri, 6am to 5pm Pacific time.