Cannot link account with SongSelect

I followed the steps on the following training link, but am still having issues so followed the final step in posting a log file.

https://support.proclaimonline.com/hc/en-us/articles/203969345-Failure-linking-SongSelect-account

The exact message is "Failure retrieving SongSelect request token, please try again later."

I am able to both log in to SongSelect from their website, and I have updated (and changed) my computer internet times to solve the problem...still nothing.

Thanks

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Comments

MattMattox

Hey,

Thanks for bringing this to our attention.

We have seen multiple reports of this and are working on a solution. We have pin pointed that it is happening on accounts that have 'never' linked Song Select before.

I'll report back once we know more information.

Justin (Faithlife)

Hello Sager Creek,

SongSelect's API changed, and it broke how we communicate with their system. We're working on a fix now, and should hopefully be up and running tomorrow. Sorry for any trouble or inconvenience it causes, we'll update this post the second the fix has been released!

Justin (Faithlife)

https://community.logos.com/discussion/comment/977166#Comment_977166

Hello,

SongSelect should be working again for you!