Highlights from Commentary not syncing

Jackie Watts
Jackie Watts Member Posts: 351 ✭✭
edited November 21 in English Forum

I have been reading & highlighting on an iPad and just noticed my highlights are not syncing from iPad. I have restarted both machines. Any other option?

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  • Jackie Watts
    Jackie Watts Member Posts: 351 ✭✭

    Note: I'm using ios12 public beta on iPad...this could be the issue. Tech support walked me through all they knew...no dice.

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,472

    I have been reading & highlighting on an iPad and just noticed my highlights are not syncing from iPad. I have restarted both machines. Any other option?

    Can you provide more details? We don't know what you have tried. Some thoughts/suggestions: 

    • Have you checked https://documents.logos.com to verify that the highlight in fact did NOT sync with the servers?
    • Did you check the correct note document on desktop to make sure the highlight note is not there? 
    • Did you make sure the visual filter menu for the correct document is turned on? 
    • Have you killed the mobile app and restarted the device? 

    macOS, iOS & iPadOS | Logs |  Install

  • Jackie Watts
    Jackie Watts Member Posts: 351 ✭✭
    https://community.logos.com/discussion/comment/986081#Comment_986081

    Yep. I done all that. Thanks. My iPhone and MacPro are working with updating highlights (both from CPU and to CPU). I have called tech support and just sent log files from iPad.

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