Sync Bug in Proclaim Mobile app

Mark Barnes

The Proclaim Mobile app doesn't sync once a presentation has gone on air — even if the presentation is modified whilst on air. There seems to be no way of getting around this from the mobile end, even killing the application and restarting won't help.

Justin (Faithlife)

Hello Mark,

The Proclaim remote app, while connected, will not sync over any changes made to a presentation while it's On Air.  However, navigating back to the main menu in the remote app, re-syncing and selecting control, should bring over those changes.  Would you mind going into the settings/about menu in the remote app and hitting "Send Support Info" so we can look at the logs?  Also, including what time you experienced this would be super helpful as well!

Mark Barnes

https://community.logos.com/discussion/comment/993688#Comment_993688

Thanks. I’ve sent the logs. We’ve experienced this multiple times, both when following and controlling presentations.

Justin (Faithlife)

https://community.logos.com/discussion/comment/993690#Comment_993690

I've received them!  I am seeing multiple different locations where the app timed out from it's connection.  It looks like you have the local Wi-Fi configured, however the logs aren't indicating that it was actually functioning that way.  If you go into the screen where you enter in the IP address, does hitting the "Test Connection" button return positive?

Mark Barnes

https://community.logos.com/discussion/comment/993692#Comment_993692

I won’t be able to test that until Wednesday. However, I know that I first opened the app at home (so not on the church LAN), to make sure everything downloaded OK. Then when I first started controlling in church I wasn’t on WiFi because I’d recently had to reset my iPhone’s network settings. So I joined the LAN part way through the service, I think. Before that I was controlling via 4G.

Scott Alexander

Mark Barnes said:

The Proclaim Mobile app doesn't sync once a presentation has gone on air — even if the presentation is modified whilst on air.

Thanks for bringing this up. We are planning to address this in the very near future. It will work just like Proclaim, updating automatically. The presenter won't have to know about edits being made in the booth.

Mark Barnes

https://community.logos.com/discussion/comment/993843#Comment_993843

Scott Alexander said:

Thanks for bringing this up. We are planning to address this in the very near future. It will work just like Proclaim, updating automatically. The presenter won't have to know about edits being made in the booth.

Thanks, Scott, that will be a big help. We often make last minute adjustments, and elderly people who can't see the screen and follow on their iPads miss out.