Crash
Comments
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The Ebooks app version 8.0.2 still crashes during startup on my iPhone. Resetting the workspace did not help.
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Armin said:
The Ebooks app version 8.0.2 still crashes during startup on my iPhone. Resetting the workspace did not help.
] it opened fine for me. Right now it is downloading to the new notes.
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Todd Diehl (Faithlife) said:
If there are other specific resources you notice crash the app when downloaded, let me know and I'll make sure the fix works for them as well.
I'm not sure about resource-specific crashes. Using the tool within the app, I reported multiple crashes. I got a prompt response saying that a release was coming which would fix some crashes. I've downloaded the latest version (yesterday), but it crashed again fairly quickly this morning.
iPad Pro 10.5 128GB RAM wifi only, iOS 11.4.1
I can't remember for sure if it's every crash, but the majority (6-7 at this point, 1 since the update) have been when I'm simply reading the downloaded ESV. I touch the right margin to advance a page, and nothing happens. At that point, the app is completely unresponsive. I can use the home button to get back to iOS. When I return to the app, within about 15 seconds it crashes.
Hope that helps,
Donnie
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Le me point out again that on the Ebooks app, when I created a test account, I was able to log in and operate without crashing. I had only the default initial books downloaded which I think is none. I added starter package to the test account thinking to download a little variety. All was well. I downloaded KJV--all was well.
That is as far as I got before my wife wanted her phone and iPad back. So I reinstalled the apps, logged on in her account so she could try one more time to do her reading in the app.
1. The app loads fine the first time.
2. I can log in.
3. Gears turn, engines hum and all looks well. Then after a while---CRASH!
4. Subsequent starts make a valiant effort to get up and running but inevitably never clear the runway. Crash.
This behavior is the same for an iPad mini, iPhone 7 Plus and iPhone 8 Plus.
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GaoLu, sorry for the inconvenience. Have you tried installing the 8.0.2 version of the eBooks app which was released to the AppStore today?
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Sorry, it looks like my previous update attempt from the App Store did not complete so I still had the old version. I now tried the update again and now Ebooks works for me.
Many thanks, Logos!
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Todd Diehl (Faithlife) said:
GaoLu, sorry for the inconvenience. Have you tried installing the 8.0.2 version of the eBooks app which was released to the AppStore today?
You folks are amazing! Good job. It works great.
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Armin said:
Sorry, it looks like my previous update attempt from the App Store did not complete so I still had the old version. I now tried the update again and now Ebooks works for me.
Glad to hear that worked, Armin, and thanks for your patience.
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Now that the Faithlife eBooks app is working fine, it’s started to do the same thing on my Faithlife Study Bible app. I’ve reset workspace and reinstalled the app more than once.
Pastor, Mt. Leonard Baptist Church, SBC
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The latest update has seemed to make things worse for me. My app has crashes 6x in the past 15 minutes with numerous blank pages and half loaded books. All these resources are downloaded
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The iOS Verbum is mostly functionsl but has there problems not present in the pre-8 version:
- Crashing on opening large works and needs “Workspace Reset” to make app useable again.
- Sometimes books load as blank pages, requiring terminating and relaunching the app
- Sometimes the book repeats the same page over and over, requiring relaunching the app.
these are all with downloaded books.
I‘m using a Mini 4 with 128gb storage and have about 50gb free.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
David Wanat said:
The iOS Verbum is mostly functionsl but has there problems not present in the pre-8 version:
- Crashing on opening large works and needs “Workspace Reset” to make app useable again.
- Sometimes books load as blank pages, requiring terminating and relaunching the app
- Sometimes the book repeats the same page over and over, requiring relaunching the app.
these are all with downloaded books.
I‘m using a Mini 4 with 128gb storage and have about 50gb free.
You and I have the same device though I have more free space... Mini problem?
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Mattillo said:David Wanat said:
The iOS Verbum is mostly functionsl but has there problems not present in the pre-8 version:
- Crashing on opening large works and needs “Workspace Reset” to make app useable again.
- Sometimes books load as blank pages, requiring terminating and relaunching the app
- Sometimes the book repeats the same page over and over, requiring relaunching the app.
these are all with downloaded books.
I‘m using a Mini 4 with 128gb storage and have about 50gb free.
You and I have the same device though I have more free space... Mini problem?
Well, it worked fine before the update to version 8. So it may be that the updated app doesn’t play nicely with the Mini 4 hardware.
as for free space, I’m also carrying 40gb of mp3.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
David Wanat said:Mattillo said:David Wanat said:
The iOS Verbum is mostly functionsl but has there problems not present in the pre-8 version:
- Crashing on opening large works and needs “Workspace Reset” to make app useable again.
- Sometimes books load as blank pages, requiring terminating and relaunching the app
- Sometimes the book repeats the same page over and over, requiring relaunching the app.
these are all with downloaded books.
I‘m using a Mini 4 with 128gb storage and have about 50gb free.
You and I have the same device though I have more free space... Mini problem?
Well, it worked fine before the update to version 8. So it may be that the updated app doesn’t play nicely with the Mini 4 hardware.
as for free space, I’m also carrying 40gb of mp3.
I agree with you there... I wish I could revert back. Resetting workspace is becoming tiresome and my battery is draining from the constant force close and restarts
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Verbum 8.0.2 is more stable but there are still problems.
Stromateis still crashes after download. Anti-Nicene Fathers 2, 4, 6 & 7 also crash immediately after download. All require a workspace reset and removal.
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David Miller said:
Verbum 8.0.2 is more stable but there are still problems.
Stromateis still crashes after download. Anti-Nicene Fathers 2, 4, 6 & 7 also crash immediately after download. All require a workspace reset and removal.
David,
i can confirm this when the resource is downloaded. But if not downloaded the app does not crash.
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You and I have the same device though I have more free space... Mini problem?
It's not just a mini problem. I have iPad Air and have identical problems
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We have a fix in the pipeline for downloaded resources (like Stromateis, etc) crashing the app and requiring a workspace reset. That will be in 8.0.3 which we hope to ship to Apple as early as today.
We are still investigating the issues with blank pages.
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Sorry if this has already been covered in this thread, but, even after the most recent Logos update every time I try to open the Logos app. on my iPad Pro & iPad Air they both crash.
I am really wanting to buy some resources right now, but cannot open the app. Oddly, the app. opens fine on my iPhone 6 Plus (?). Not sure if this is a noted issue or not, but it started after the most recent Apple update and the most recent Logos update did not fix it (though it did fix my eBooks app. from crashing).
Edit: Okay, so after I posted the above I saw where someone suggested to Reset Workspace in the Logos App. I did this and it is at least staying open for now, but I am unfamiliar with this option. Do I need to keep this feature on for the Logos App. to work?
Thank you much!
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“Reset Workspace“ automaticall turns off after you do it.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Likewise. (Forgive me if I repeat what's been said earlier.) Despite two Logos updates on my iPhone X, full IOS update and resetting workspace in settings, iPhone app has crashed every time since L8 rollout. Funny thing is, app works fine on my iPad Mini 4. Looking forward to when issues with iPhone X will be resolved.
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My iPad app continues to crash as well. Today it crashed as I was reading my devotional and I wasn't even highlighting anything!
Blank pages are still a huge issue especially when swiping between open downloaded resources.
[:(]
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David Wanat said:
“Reset Workspace“ automaticall turns off after you do it.
Correct, I went back to check and it’s off, but, oddly enough, my Logos app. seems to be functioning correctly after I did that.
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Ben Bush said:
Likewise. (Forgive me if I repeat what's been said earlier.) Despite two Logos updates on my iPhone X, full IOS update and resetting workspace in settings, iPhone app has crashed every time since L8 rollout. Funny thing is, app works fine on my iPad Mini 4. Looking forward to when issues with iPhone X will be resolved.
Just when I was about to aquire the new large iPhone they just rolled out 😏. Good to know, think I’ll wait until they have all of the bugs worked out first.
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Also, I received the email today saying Logos would do an update tomorrow, but I could do it myself if I wanted to following these instructions:
How to update Logos
When you are connected to the internet, type “update now” (without quotes) in the Command Box, then press Enter. Logos will automatically update you to the most recent version of Logos 7.
I don’t see a “command box” in either my app. or their site (?). Or, will this take place automatically tomorrow?
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roger perkins said:
When you are connected to the internet, type “update now” (without quotes) in the Command Box, then press Enter. Logos will automatically update you to the most recent version of Logos 7.
I don’t see a “command box” in either my app. or their site (?)
The "update now" command relates to the desktop not mobile apps.
For mobile apps - on iOS - updates appear in the App store.
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Graham Criddle said:roger perkins said:
When you are connected to the internet, type “update now” (without quotes) in the Command Box, then press Enter. Logos will automatically update you to the most recent version of Logos 7.
I don’t see a “command box” in either my app. or their site (?)
The "update now" command relates to the desktop not mobile apps.
For mobile apps - on iOS - updates appear in the App store.
Ahh, I suspected so. Thank you.
Incidentally, not sure if I am doing something wrong, but when I downloaded the Logos app. onto my MacBook Air everytime I open it another Logos icon opens to the right of my doc. (at the bottom) and that’s the one that opens (?). And, a Logos emblem appears at the top right of my screen-proper (not just the top like where the time & WiFi connection appear). Not sure if I need to delete and start all over (as you can likely tell I’m new to Logos, but love it so far) - or if this is common w. Macs (?).
I also have Olive Tree, but do not have this issue w. them.
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Todd Diehl (Faithlife) said:
try toggling the "Reset Workspace"
Can you please explain what the "Reset Workspace" toggle does? I'm assuming there are pros & cons to using it?
Thanks,
Donnie
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So, why do updates keep going to my iPad 4, which doesn't crash, and not to my iPhone X which still does and needs another update very badly?
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