Crash
Comments
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Final verdict on 8.0.3. Books no longer seem to crash it, but I still get the blank screens and repeating pages requiring me to close the app and restart it.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Wish the update would show up in the App store so I could download it.
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Ben Bush said:
Wish the update would show up in the App store so I could download it.
if you’re talking 8.0.3 for iOS, it is.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Perhaps that was what I downloaded earlier this week. Crashes so fast I can't check. Hoping the latest version shows up asap.
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Just go to the App Store and manually download it.
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Ben Bush said:
Perhaps that was what I downloaded earlier this week. Crashes so fast I can't check. Hoping the latest version shows up asap.
8.0.3 came out yesterday for iOS. Strange if you haven’t seen it.
did you go into Settings>Logos/Verbum and choose “Reset workspace”? If you do that, and don’t open the book it crashes on, you should get some functionality.
hope this helps.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
I have the latest version the Apple App store has provided. Again... waiting for the updated to show up for update. Going to the App store otherwise only gives the option to open the app, not download. Thanks for the response nonetheless.
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Did find where you can update going to app itself in App store (thanks for that) and updated to 8.03, can't remember last time I did that with Logos. However, still crashes as before on iPhone X. I've reset workspace also, but still no-go. Oh well...
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8.0.3 is a NO GO for me. Constant crash after a short time!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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[:(]
On my iPad mini the crashing is much less now. Only once in last 24 hours but I constantly have to force close it and restart it due to the blank pages and stuck scrolling.
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Bob Deacon said:
8.0.3 is a NO GO for me. Constant crash after a short time!
Bob
bob,
i suggest sending your crash logs in. They might help Logos determine why it is happening.
Tap the three bars, select help and then report A problem.
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Ok. Let me give that a whirl. Thank you
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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That also is a NO-GO! App was frozen.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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I was finally able to upload a crash report. I had to do it quick before it crashed. Just upgraded to L8 yesterday and laptop was in the process of updating and making the transition at basically the same time. Don't know if that might be related. L8 mobile is dead in the water for me. It is UNUSABLE! Desktop version is fine.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Bob Deacon said:
I was finally able to upload a crash report. I had to do it quick before it crashed. Just upgraded to L8 yesterday and laptop was in the process of updating and making the transition at basically the same time. Don't know if that might be related. L8 mobile is dead in the water for me. It is UNUSABLE! Desktop version is fine.
Bob
Bob
One of the features of the Log Reporting tool is that the Logs are collected AFTER a crash.
This is designed to allow the crash to be record in the Logs themselves.
I might be helpful to you to post the resulting zipped log file in a new thread and see if one of our gurus can help with the cause.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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Thank you Mike. I am not sure where to find the zipped log file. I have been away from Logos for a while and just upgraded yesterday. I do like what I see but this mobile app anomaly is a show stopper for me!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Bob
Bob Deacon said:Thank you Mike. I am not sure where to find the zipped log file
Mike's comment relates to the desktop app not the mobile one.
Sending the log through from the mobile app - which you have done - is the only option we have there.
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Okay, thank you Graham. I am concerned about the mobile app. I do have the latest (8.0.3) and while it starts up, I get the spinning Mac wheel which indicates it is downloading something but it crashes after 10-15 seconds or so.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Bob Deacon said:
I am concerned about the mobile app. I do have the latest (8.0.3) and while it starts up, I get the spinning Mac wheel which indicates it is downloading something but it crashes after 10-15 seconds or so.
I share your concerns.
I flagged something similar yesterday at https://community.logos.com/forums/t/175095.aspx
Hopefully this can be identified and addressed quickly.
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I certainly agree! The email response I received indicated 4-5 business days for a response to my report! I know they must be busy but I hope it is quicker than that.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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I deleted the app (it was the 8.0.3 beta) and reinstalled from app store (IOS). The wheel is spinning (downloading?) but it has NOT crashed! Time will tell!
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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For whatever it is worth I removed the beta app (8.0.3) and installed 8.0.3 from the App Store. While it took some time to update notes it seems to be working fine!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Bob Deacon said:
For whatever it is worth I removed the beta app (8.0.3) and installed 8.0.3 from the App Store. While it took some time to update notes it seems to be working fine!
Bob
interesting. I never installed the beta for fear of glitches updating to the full version. Guess my concern was valid.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Are we any closer to a solution? Or am I the only one for whom the app still keeps crashing and producing blank screens?
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ManilaDave said:
Are we any closer to a solution? Or am I the only one for whom the app still keeps crashing and producing blank screens?
Verbum 8.0.5 is mostly good. Haven’t had either for awhile.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
You’re not the only one, my Logos Bible app keeps hanging or giving blank screens as well, although it does seem a bit less frequent than before.
I assume Faithlife is working on it, but communication regarding this issue could definitely be improved.
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Today I excitedly installed the latest update hoping that there was a fix to the issues I've been experiencing. Sadly, all it succeeded in doing was ensuring the app crashes more frequently, gives me blank pages more often and that the scrolling continues to regularly hit cul-de-sacs.
The silence from FL about the issue is deafening. Come on FL, let us know what's happening, please. You have delivered a product that some of us at least are finding unusable. Updating us on progress would be a welcome courtesy.
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i haven’t had it crash for awhile. So I’m not sure what the difference is. My situation:
- iPad mini 4 128gb (about 40gb free)
- Verbum, not Logos
- Scrolling turned off
- never used the beta.
not sure if any of these are different from yours.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
"Updating us on progress would be a welcome courtesy."
I certainly agree with you ManilaDave. I have managed to find workarounds for some of these but certainly not all! I do know FL is aware of the problem and is being addressed, however knowing how long one must endure is yet unknown!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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I made the move to Logos 8 yesterday. My Logos mobile app is crashing within two seconds of opening it every time on my iphone.
A question -- is it LIKELY that the app crashing will stop if I delete the Logos app and re-install? I'd prefer not to re-install the app because I have so many resource downloaded on my iphone.
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Good question. I did delete my Verbum app and just used Logos with minimal downloads until Verbum’s updated app came out. I haven’t had any crashes for awhile. Maybe that clean install is the difference between my experience and others who just let their app be updated
But I’m not 100% sure that’s the solution. It was a pain to reinstall 2000+ books so I don’t want you to act on my advice and find out it was a waste of time
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Paul Yeager said:
Is it LIKELY that the app crashing will stop if I delete the Logos app and re-install? I'd prefer not to re-install the app because I have so many resource downloaded on my iphone.
Hi Paul! If you reinstall you may get improvement, but I doubt if it will solve the problem. I've reinstalled twice on my iPad Air without resolving anything. Others may have had a different experience.
If you go to your phone's settings and scroll down to the apps section and select the Logos app and "Reset Workspace" you're likely to get improvement and will be able to use the app in a limited way. I've found if I don't put pressure on it - as in using the exegetical and passage guide functions - I'll get longer between crashes and the other issues popping up. When it does crash going back to "Reset Workspace" will probably get you going again.
Meanwhile, welcome to the club of those who are eagerly waiting the second coming of the Logos 8 iOS app when it will come in all its glory. For now we must be content to "live between the times" in the "already but not yet" of the Logos 8 world. We are patiently, (or not so patiently), waiting the redemption of our app, and we continue to believe that FL will sort it out.
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IOS version 8.0.7.0750 does NOT crash when changing note icon. Will test further but it appears to be a BIG improvemen! Thank you FL developers!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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In this part of the world we're still on version 8.0.6. Eagerly waiting the next update.
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Bob Deacon said:
IOS version 8.0.7.0750 does NOT crash when changing note icon. Will test further but it appears to be a BIG improvemen! Thank you FL developers!
Bob
In this part of the world we're still on version 8.0.6. Eagerly waiting the next update.
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It is actually the beta update that will fix 8.0.6.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Bob Deacon said:
IOS version 8.0.7.0750 does NOT crash when changing note icon. Will test further but it appears to be a BIG improvemen! Thank you FL developers!
Bob
That sounds hopeful Bob, glad to read that! What is your experience with using the Beta app? Would you know if there is a way to install the Beta and normal app side by side?
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Daniel Malschaert said:
Would you know if there is a way to install the Beta and normal app side by side?
No you can't do that.
But you can - for example - install the beta Logos app and use the stable Verbum app on the same platform
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Daniel,
I do not believe that is possible so someone with more knowledge might want to chime in.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Thanks Graham, that’s a good idea, I’ll try that.
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The Logos app on my MacBook Air (13-inch, Early 2014), running Catalina 10.15.3, continues to crash for me. This is a problem that just started recently. Is there a fix for this?
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Welcome to the forums, Corey!
Please go to the "Logos 8" forum (this one is for the apps on iOS and Android) and create a new post describing your problem in as much detail as you can (answer questions like, When does it crash? What are you doing when it crashes? Does it start and then crash immediately?)
A new post/thread gives your issue more visibility.
Also, post your logs to the new post (use the paperclip icon). See my signature line below for instructions.
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