I've tries loading the zip file I created but it won't allow me put in the post.
Hi Jeffery - and welcome to the forums
Sorry to hear you are having problems.
When is Logos crashing?
Are you using the paperclip icon to post it?
Graham
Jeffery, so sorry you're having this problem! I reported it to our team. You can also reach out to Customer Service if you'd like help: 800-875-6467.
So, I've been on the phone and in chat conversations for 4 hours trying to get my Logos 8 upgrade to work. I downloaded the file after purchase and when I attempted to launch the application, it brings me to a login screen. When I log in to the app, it brings me to "preparing your library." Once there, it acts like its going to do something and then goes away.
Thank you, I believe it might be easier to just e-mail the files requested to the team.
Jeffery, would you mind posting your logs? The team will take a look.
Contact page => https://www.logos.com/contact includes email addresses (tech seems appropriate for help getting Logos 8 to run)
Logos Wiki includes Diagnostic Logging (without diagnostic log files, humanly have no idea about crash cause). One cause for "Preparing Library" to not finish is lack of storage space. Logos Wiki has => Installation and Indexing Questions
But in this thread I see 4 posts from Jeffrey but a post count of 3. Might Jeffery have multiple email addresses?
1+3 = 4 (from two accounts with same name)
Keep Smiling [:)]
Thank you very much.
I removed one e-mail (university .edu) as I don't use it anymore. If that clears things up for everyone.
Once there, it acts like its going to do something and then goes away.
Curious if using Windows OR Mac ?
