Existing Courses not showing in Tools/Courses Logos 8
When I select Tools/Courses it says there are 0 plans available but I have courses in my library.
Comments
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Beverley Green said:
When I select Tools/Courses it says there are 0 plans available but I have courses in my library.
Hi, Beverley. I'm sorry to hear this. Is it possible that you typed something in the box and are filtered down to a term that doesn't match anything?
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Can you give us a screenshot of what you are seeing and which courses you expect to see but are not?
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As you can see there are no filters applied.
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This is odd, I don't see any of the filter options available to you on the left side either. You should have a ton of options on the left to filter the tool. See below:
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No, there is nothing.
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Beverley Green said:
No, there is nothing.
Only thing I can think of off top of my head, has your library finished indexing and syncing?
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Hmm. I'll ask the team and see if anyone has any ideas.
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Sync says it is up to date.
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Thank you.
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Phil Gons (Faithlife) said:
Hmm. I'll ask the team and see if anyone has any ideas.
I had similar, intermittent, problems in L7 because the app wasn’t downloading the list of courses from the server.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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How was it resolved?
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Beverley Green said:
How was it resolved?
Because, in my case, it was a server issue, it eventually resolved itself — though it took a while.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Beverley Green said:
When I select Tools/Courses it says there are 0 plans available but I have courses in my library.
Hi Beverly,
Could you enable logging following the instructions on this page: https://wiki.logos.com/Diagnostic_Logging
Then launch the app and reproduce the problem. Then upload your logs here and we can take a look.
Thanks,
Philana
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Same problem here.
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Fixed itself. OK now.
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Beverley Green said:
Beverly,
Have you left the Courses Tool open? It might take some time for the plans to download. I'll write up a case with your logs files. Let me know if it does resolve itself.
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Yes, I have left it open while doing other stuff, so half an hour or so?
Incidentally it works if I use the web version or the Android App, just not on my desktop which is my preferred use.
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I was wondering if there has been any progress on this? I know I can't expect an immediate solution but was wondering how long this process usually takes?
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