BUG: Quickstart video problem
Tried watching the quickstart videos this morning and received the error, "We couldn't access the media you're trying to play." I watched several videos without problem but received the error message while trying to watch "Getting Ready to Study: Survey the Desktop".
Internet speed is at 177 Mbits/sec on a 2017 Macbook pro so speed is not an issue and I am having no other internet issues.
Comments
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Sorry, Rod. It's a Mac issue.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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It plays most videos but won't play some at all?
That's not Mac issue... that's a bug that only affects the Mac OS.
The software is supposed to work on a Mac without issue.
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I'm getting the same exact error for this one video. Is there a solution to this?
Thanks and God bless.
Apple MacBook Pro Sonoma 14.5
Logos Bible Software 32.1.31
http://fcov.org (Faith Church of the Valley)0 -
None of mine play on my PC but they work fine on my Android Tablet so I watch them there. [Tried the fix support sent me and that did not help]
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I’m having the exact same issue on Mac and on mobile. Could really use a fix.
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Hi Folks
Just a quick workaround. I was able to access the missing video via the Logos web app at app.logos.com. I've logged a call with support about the issue in the application and on mobile, but at least I can get on learning Logo 8 now.
Blessings
Paul
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