Missing Video for QuickStart course

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This post has 9 Replies | 2 Followers

Posts 286
Bob Soule | Forum Activity | Posted: Tue, Oct 30 2018 10:50 AM

"Getting Read to Study Survey the Desktop" seems to be missing. I get the following screen...

All others I have tried seem to work ok.

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Forum MVP
PetahChristian | Forum Activity | Replied: Tue, Oct 30 2018 11:12 AM

Bob Soule:
"Getting Read to Study Survey the Desktop" seems to be missing. I get the following screen...

Sorry for the inconvenience, Bob!

The QuickStart for Logos 8 resource was updated today. I just tried the updated resource, but can't watch that particular video, either.

Hang in there, and we'll let you know when it's fixed!

Posts 1010
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Tue, Oct 30 2018 11:49 AM

I'm sorry Bob and Petah. We're also in the dreaded "I can't reproduce this territory."

Step 1: are you on a Mac or a PC

Step 2: could you point me to your resource version. You should be able to find it on the "about" the resource screen.

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Forum MVP
PetahChristian | Forum Activity | Replied: Tue, Oct 30 2018 11:54 AM

I'm running Logos 8.0 (8.0.0.0562) on macOS 10.14 (18A389)

LLS:QUICKSTARTL8
2018-10-29T23:35:48Z
QUICKSTARTL8.logos4

The other videos are fine, as Bob mentioned.

Here's a snippet from the LogosError.log:

Program Version: 8.0 (8.0.0.0562)
Time: 2018-10-30 14:50:30 -04:00 (2018-10-30T18:50:30Z)
Movie resource error ((null):0): (null)

Program Version: 8.0 (8.0.0.0562)
Time: 2018-10-30 14:50:30 -04:00 (2018-10-30T18:50:30Z)
Movie resource error (com.logos.mediaresourcemoviearticlecontroller.error:0): We couldn’t access the media you’re trying to play. Please verify that you are not working offline. For more help troubleshooting this issue please visit our support page.

Posts 13367
Forum MVP
Mark Barnes | Forum Activity | Replied: Tue, Oct 30 2018 12:09 PM

Kyle G. Anderson:
We're also in the dreaded "I can't reproduce this territory."

I've reported similar problems in the past.

In my case the issue was that when I first attempted to play the video I got a server error. Logos then cached the server error and therefore never retried the download. I'm not sure my bug report was properly understood.

Posts 46
Willy Arnold | Forum Activity | Replied: Tue, Oct 30 2018 12:11 PM

I had a problem with the audio dropping out in one of the videos.  It may have been that one.  Maybe the pulled it temporarily until they could get it fixed.  It seems to be working now. 

Posts 3252
Forum MVP
PetahChristian | Forum Activity | Replied: Tue, Oct 30 2018 12:39 PM

I tried exiting Logos, deleting the WebCache folder, then restarting the program. Same error as before.

The Logos.log doesn't seem to add anything helpful:

018-10-30 15:24:46.1272 |  INFO | 1 | MediaResourceDisplay | Navigating from article 2 to 3 (Display Article: Article=ART003|Resource=LLS:QUICKSTARTL8|Version=2018-10-29T23:35:48Z) 

2018-10-30 15:24:46.2334 |  INFO | 1 |  PanelViewModel | Got panel settings for History: Id=LLS:QUICKSTARTL8|Position=Article%3dART003%7cArticleLength%3d16%7cContext%3d%2520%2520%2520%2520%2520%2520%2520%2520%2520%2520%7cOffset%3d0%7cOffsetInContext%3d0%7cResource%3dLLS:QUICKSTARTL8%7cVersion%3d2018-10-29T23:35:48Z 

2018-10-30 15:24:48.2030 | ERROR | 1 | ApplicationUtility | Movie resource error ((null):0): (null) 

2018-10-30 15:24:48.2174 | ERROR | 1 | ApplicationUtility | Movie resource error (com.logos.mediaresourcemoviearticlecontroller.error:0): We couldn’t access the media you’re trying to play. Please verify that you are not working offline. For more help troubleshooting this issue please visit our support page.

Posts 286
Bob Soule | Forum Activity | Replied: Tue, Oct 30 2018 1:22 PM

It happens on both my iMac running Mojave and my Laptop running High Sierra.

Posts 1010
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Tue, Oct 30 2018 2:17 PM

Thanks for the report. It looks like the issue is related to Macs and not PC. There are likely a couple of issues at play. The trouble is related to pulling the new file on the server. I'll be looking into this more.

Posts 105
James H. Schafer | Forum Activity | Replied: Tue, Oct 30 2018 2:19 PM

I note that the sound drops out when Mo gets to "Docs" and then it cranks back up when he gets to "Guides" after that the sound is fine.

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