Hello,
I just upgrade from Logos 7 Basic to Logos 8 Basic, but the Logos application keep crashing when it starts and while downloading and indexing. Here is the log file attached. Thanks.4251.Logos Log Files.zip
Regards,
Karen
Hi Karen - and welcome to the forums
Sorry to hear you are having problems.
The logfile has:
Error detail: IOException: The process cannot access the file 'C:\Users\karen\AppData\Local\Temp\tmp9086.tmp' because it is being used by another process.
Try restarting your computer and trying again
Graham
This is sometimes caused by the temp folder being full. Please delete all files in C:\Users\karen\AppData\Local\Temp\ and try again.
Thank you for your investigation. I tried to empty the Temp and restart my laptop. The same problem happen again. Attached is the new log file.
5661.Logos Log Files (2).zip
In the temp folder, I found a file "tmp6456.tmp" but it was 0KB.
And my Logos starts successfully, it indicates to download a update of around 300MB and when it reaches around 30% download, and crash.
Thanks for your help!
Hi Karen
The log file shows a problem occurred when trying to access the tmp6456.tmp file you mentioned.
Two things:
