Logos 8 crash after install an update from Logos 7 to Logos 8
Hello,
I just upgrade from Logos 7 Basic to Logos 8 Basic, but the Logos application keep crashing when it starts and while downloading and indexing. Here is the log file attached. Thanks.4251.Logos Log Files.zip
Regards,
Karen
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Hi Karen - and welcome to the forums
Sorry to hear you are having problems.
The logfile has:
Error detail: IOException: The process cannot access the file 'C:\Users\karen\AppData\Local\Temp\tmp9086.tmp' because it is being used by another process.
Try restarting your computer and trying again
Graham
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This is sometimes caused by the temp folder being full. Please delete all files in C:\Users\karen\AppData\Local\Temp\ and try again.
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Hello,
Thank you for your investigation. I tried to empty the Temp and restart my laptop. The same problem happen again. Attached is the new log file.
In the temp folder, I found a file "tmp6456.tmp" but it was 0KB.
And my Logos starts successfully, it indicates to download a update of around 300MB and when it reaches around 30% download, and crash.
Thanks for your help!
Regards,
Karen
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Hi Karen
The log file shows a problem occurred when trying to access the tmp6456.tmp file you mentioned.
Two things:
- Please advise how much free space you have on your C: drive
- Please enable full diagnostic logging - details at https://support.logos.com/hc/en-us/articles/360008571551-Report-a-Problem-Windows - and try starting Logos again. I expect it will still crash but please upload the new set of lots. That should give us more information
Graham
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Hello Graham,
Thanks for your help.
I have 226GB free disk space in C: Drive. Just tried to enable the full diagnostic logging and the app starts with a blank frontpage successfully. The app indicates that it has to download a file of about 140MB and at around 44% download it crashes.
Attached is the log file for your review.
The Temp has a file "tmp808F.tmp" but it is again 0KB size.
Many thanks!
Regards,
Karen
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Yau Yin Mei said:
This is the log file. Thanks.
The problem seems to be related to the Atlas Tool trying to do some synchronisation
2019-02-14 17:04:25.5824 29 Error AtlasManager Synchronizing maps [fetching keymap]: AtlasException, reason: WebServiceUnavailable
2019-02-14 17:04:25.6449 29 Info AtlasSearchIndex Indexing maps
2019-02-14 17:04:25.6449 29 Error ApplicationUtility Unhandled exception in async work System.AggregateException: One or more errors occurred. ---> System.IO.IOException: The process cannot access the file 'C:\Users\karen\AppData\Local\Temp\tmp808F.tmp' because it is being used by another process.So there may be an issue with a Faithlife service - but I wonder if the cause of the crash is anti-virus software locking this particular file at the same time as Logos is trying to access it.
If you are running anti-virus software try excluding the directory "C:\Users\karen\AppData\Local\Temp" temporarily and see if Logos then runs successfully.
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Thanks Graham!
I just tried to exclude the directory "Temp" in my AVG anti-virus software, finally it updates successfully! May I check if I need to exclude this Temp directory permanently in this case? If yes, In the AVG, I can specify "Read", "Write" or "Execute" exception in the "Temp" Directory, should I check all? Thanks a lot!
Regards,
Karen
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Hi Karen
I'm glad its working for you.
Yau Yin Mei said:May I check if I need to exclude this Temp directory permanently in this case?
I'd be cautious about excluding it permanently as I expect this directory is used by many applications and so could be a potential source of problems.
Hopefully someone from Faithlife will be able to comment further.
Graham
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Got it, thanks Graham! [:)]
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Yau Yin Mei said:
In the AVG, I can specify "Read", "Write" or "Execute" exception in the "Temp" Directory,
I think you are in Exclusions for the File System Shield, so check all.
If worried about permanent exclusion, try to exclude files like tmp*.tmp (as this seems to be the format used by Logos) i.e. exclude
C:\Users\karen\AppData\Local\Temp\tmp*.tmp
Dave
===Windows 11 & Android 13
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