Windows 10: Proclaim crashes when I go "On Air"

Glenn Entwistle

Yesterday Proclaim started crashing whenever I would attempt to go on air.

To reproduce I've:

1. Started proclaim
2. Loaded presentation
3. Selected "On Air"

I'm running Windows 10 version 1803 and Proclaim version 2.11(2.11.0.0016)

I've attached both my Windows and Proclaim logs.

Proclaim Logs.zip

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Comments

Brian Burkhart (Faithlife)

Hello, Glenn --
Just following up on our conversation and whether getting those updates on your machine resolved the issues with Proclaim. Please let us know should you have any other questions or concerns!

Hays Living Waters Prayer Chapel

https://community.logos.com/discussion/comment/1044385#Comment_1044385

Same exact problem. Started this week 3/22/2024.

Windows and Proclaim versions up to date.

Proclaim 4.2.0.0214

Desktop Windows 11 Pro Version 23H2.

Thanks for your time!

Dan

Jordan Sjodin

https://community.logos.com/discussion/comment/1292273#Comment_1292273

This is an old thread, so most likely a different issue. Can you submit your logs from the help menu? Those should tell us what is going on. Thanks! And sorry for the crashing

Hays Living Waters Prayer Chapel

https://community.logos.com/discussion/comment/1292274#Comment_1292274

Will do! Support tried the things I could find online from Logos so, combing through forums for similar stories.