New resource not downloading

I just purchased some books from the Memorial Day Sale, including this one:

https://www.logos.com/product/39639/ancient-texts-for-new-testament-studies-a-guide-to-the-background-literature

It's not downloading though. It keeps downloading endlessly, and if I cancel the download, it keeps cancelling endlessly.

I'm attaching the logs. Any idea how to fix this anyone?3058.Logos.zip

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Comments

Joe McCune (Faithlife)

Jan, I am sorry to hear that you have been having this problem.

Please do the following:

Close Logos.
Right-click the Logos icon on the Desktop.
Click Open file location.
Open the Data folder.
Open the folder inside the Data folder, the name for this folder varies.
Open the ResourceManager folder.
Select the downloaded folder and press the F2 key (or right-click it and click "Rename”).
Add the word “old” to the beginning of the word Downloaded.
Start Logos. You should now see that the download completes successfully.

Jan Krohn

https://community.logos.com/discussion/comment/1050451#Comment_1050451

Thanks Joe! The download was able to complete now.

greypilgrim

https://community.logos.com/discussion/comment/1050451#Comment_1050451

My DOWNLOAD button would not DOWNLOAD TDNT. I tried this solution and it worked. It took several minutes to find the DATA file but eventually I did.

Thanks

L.A.

https://community.logos.com/discussion/comment/1050451#Comment_1050451

Please do the following:

...

I have the same problem. Unfortunately, I can't follow your instructions, Joe (Mac OS 10.14.5; Logos 8.5)

JT (alabama24)

https://community.logos.com/discussion/comment/1051079#Comment_1051079

Mac file storage system is different than windows. See this wiki link: https://wiki.logos.com/Installation_and_Indexing_Questions

Dave Hooton

https://community.logos.com/discussion/comment/1051079#Comment_1051079

Please do the following:

...

I have the same problem. Unfortunately, I can't follow your instructions, Joe (Mac OS 10.14.5; Logos 8.5)

Rename the Downloaded folder, which is in your /Library/Application Support/Logos4/Data/{random}/ResourceManager folder

JT (alabama24)

https://community.logos.com/discussion/comment/1051101#Comment_1051101

Rename the Downloaded folder, which is in your /Library/Application Support/Logos4/Data/{random}/ResourceManager folder

Make sure to observe the note in my link above:

Mac OS X note: to view the ~/Library folder see http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html

L.A.

https://community.logos.com/discussion/comment/1051103#Comment_1051103

Thanks JT and Dave! I did find the hidden folder, renamed Downloaded to oldDownloaded, restarted Logos...

Logos downloaded the resources I 'bought' (free Book etc of the Month) today, BUT did NOT download the resources I bought yesterday (Lutheran Bronze). Still, I have to download each resource after opening by clicking on the blue [download now] button. (Note: download now is on yes, starting downloads automatically is on yes too.)

Erhard Hermann

https://community.logos.com/discussion/comment/1050451#Comment_1050451

I have this problem right now. I tried the steps suggested, but it still just keeps having the download spiral going, but it is not downloading the resource

Erhard Hermann

https://community.logos.com/discussion/comment/1050451#Comment_1050451

I tried all of these steps but it still does not download the resource.

cshover8669

https://community.logos.com/discussion/comment/1169600#Comment_1169600

Every once in a while, that happens to me, and it usually clears up once it goes through an indexing cycle. You can try typing "rebuild index" in the go box and see if a re-index process solves the problem.

SineNomine

https://community.logos.com/discussion/comment/1169599#Comment_1169599

I have this problem right now. I tried the steps suggested, but it still just keeps having the download spiral going, but it is not downloading the resource

Welcome to the forums!

Since this is the Logos 8 Desktop App forum, and Logos 8 is no longer supported, I suggest upgrading to Logos 9 (for free) if you haven't done so already, and then starting a new thread in the Logos 9 Dekstop App forum if you continue having difficulties.

Joseph Sousa

https://community.logos.com/discussion/comment/1050451#Comment_1050451

You are a beautiful human being!! A 2 year old forum answer fixed my issue! Thank you!!