No audio input over USB for recording

Hi,

I require some help with my Proclaim recording. My church just changed our audio mixer to a Allen and Heath SQ7. All along, we have been using the Aux 3.5mm LINE In for proclaim recording. However, due to recent issues with noises affecting the recording, we decided to switch to recording audio over USB input instead.

Strange thing is, we can hear the audio via Audacity, but when we used Proclaim, there was no audio generated in the Upload recording window after we went Off Air We have already changed the input to the USB input.

I have uploaded our logs.

Can you please advise?

Thanks!

0451.Proclaim Logs.zip

Regards,

Aaron

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Comments

Justin (Faithlife)

Hello, can I have you go into your "Sounds" setting, select "Recording" tab, then right-click on your recording device and select "Properties". Let me know what the default format is under the "Advanced" tab, and also let me know if you have it marked for "Allow applications to take exclusive control of this device".

Phil

https://community.logos.com/discussion/comment/1052295#Comment_1052295

Hi I'm having the same issue on a new PC. I've gone through and checked everything listed above. Audio in works everywhere except proclaim.

Justin (Faithlife)

https://community.logos.com/discussion/comment/1065605#Comment_1065605

Hello Phil,

What's your sound setup like? Do you have a sound board connected to your computer, or is it mediated by an audio interface?

Also, in Proclaim, if you select Settings > Audio, is your device recognized here?

Phil

https://community.logos.com/discussion/comment/1065606#Comment_1065606

Hi Justin,

I am going through a USB cable to a Stienberg UR12. It works with audio out, but not recording altho it works fine with audacity or any other program.

Proclaim sees the stienberg, but gets no signal to it whatsoever.

Justin (Faithlife)

https://community.logos.com/discussion/comment/1065610#Comment_1065610

Hello,

Is this PC running Windows 10? Can you send me log files from Proclaim by selecting Help > Save Log Files in the program and emailing them to me at support@faithlife.com?

Feel free to include in the emails some times that we could potentially make an appointment to look at your setup and check a few different things.