Is it supposed to be this slow?
When I either create or edit a note, I am constantly plagued by one or both of the following:
1. The server will take anywhere from 30-60 seconds to access and bring up the note in question;
2. The entire application crashes after failing to save and synchronize the note just created
Are the notes supposed to access this slowly?
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I don’t see either of these problems and, no, it is not supposed to behave like that
Regarding 1 - when you say “bring up the note”, what do you mean, what exact steps are you going through?
Regarding 2 - it would be helpful to see logs after a crash. Please see https://wiki.logos.com/Diagnostic_Logginghttps://wiki.logos.com/Diagnostic_Logging for information on enabling logging. Please post logs - using the paperclip icon - in a reply to this thread after a crash
What OS are you using and which version of Logos software?
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I have the exact same problem. I have to wait 30-60 seconds for it highlight. I thought this was downloaded to my hard drive??? What's the deal?
On the Logos 8 training video, one of the videos won't even play. Says to make sure I'm online. Irrelevant. Logos is downloaded to my hard drive. I can watch any logos video I want provided it's not streaming.
Slow access should be a computer problem if things are downloaded. I have plenty of memory and hardrive. What's the deal Logos?
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Is it always running slow or just sometimes? Have you looked in Task Manager to see what/how many resources are being used when it is happening? Is logos indexing? etc...NATHAN said:I have the exact same problem. I have to wait 30-60 seconds for it highlight. I thought this was downloaded to my hard drive??? What's the deal?
On the Logos 8 training video, one of the videos won't even play. Says to make sure I'm online. Irrelevant. Logos is downloaded to my hard drive. I can watch any logos video I want provided it's not streaming.
Slow access should be a computer problem if things are downloaded. I have plenty of memory and hardrive. What's the deal Logos?
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It's always. It occurs on macbook and imac desktop. Indexing or not doesn't seem to matter. Highlighting a verse should not take 60 seconds either way. This is a Logos 8 phenomena. Again, used Logos 7 everyday for 3 years. This is a new phenomena regardless of how many operations the computer has going. I only use my computer for logos anyway. I'm not a gamer. My hardware is easily handling the performance necessities. Again, this is recent development occuring only after Logos 8 and occurs regardless of resources open, task operations, or indexing. None of that seems to matter. Training video should be downloaded to my harddrive. Why is is telling me to make sure I'm online? This is all Logos 8.
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NATHAN said:
On the Logos 8 training video, one of the videos won't even play. Says to make sure I'm online.
Please provide a link to the video
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NATHAN said:
Highlighting a verse should not take 60 seconds either way. This is a Logos 8 phenomena.
Agreed - and I find what you are experiencing is very strange. I've just tried highlighting some text in a Bible and it took less than a second.
Are you able to provide logs when you are highlighting? That might provide some clue as to what is going on.
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Graham Criddle said:NATHAN said:
On the Logos 8 training video, one of the videos won't even play. Says to make sure I'm online.
Please provide a link to the video
How? The video, one of the Logos 8 Quickstart videos is downloaded to my desktop inside of Logos like every other video, Bible and commentary. The rest played fine. Just not one of them.
God Bless,
Nathan
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NATHAN said:
How? The video, one of the Logos 8 Quickstart videos is downloaded to my desktop inside of Logos like every other video, Bible and commentary.
Which Quickstart video?
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Did anyone figure out a fix to this? I have been having the exact same issue. Logos hogs my memory on my macbook and it also takes a long time to create a note or click a previously created note.
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Hi Jason
What sort of computer do you have - Windows or Mac?
Are you able to provide logs from when you are creating or opening a note? See my earlier post for a link showing how to do this
Graham
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This has happened to me also many times.
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I usually have a Bible open, a commentary, and Notes as my normal layout and sometime I will be listening to a audio CD too and I am highlighting and taking notes too. Again this morning while studying I had notes open and clicked on a note and then added a new note when the hesitation started and the Logos closed and it has done this at least 20 times. This is a Dell laptop with 16 G of ram and a I3 processor. You may see if you can replicate this problem. I will be glad to have someone remote in and let me set this up and let them see it as it happens. Happy New Year to all.
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Hi Joe
Joe Griffin said:then added a new note when the hesitation started and the Logos closed and it has done this at least 20 times.
Does Logos always close when you experience this problem? If so, it is probably different from the issues being discussed in this thread.
To help us determine what is going on we would need to see diagnostic logs - please see one of my earlier posts in this thread for details of providing these.
Joe Griffin said:I will be glad to have someone remote in and let me set this up and let them see it as it happens
This would require someone from Customer Services who don't spend much time on these forums. Contact details for them are at https://www.logos.com/contact
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It does not always close maybe half the time. I will contact them next week when normal order is restored. I will start paying closer attention to see if it happens only when I am playing a CD. I'm an early bird so when it happens it may be 4 or 5 in the morning. Thanks for replying.
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It sounds like there might be several different issues mentioned in this thread.
- Slow performance when opening the Notes tools and/or applying a highlight to resource text. We have investigated this several times, but it seems to vary widely from user to user. One factor might be the total number of notes you have; if you are experiencing slowness with notes or highlights, please share the number of notes you have.
- Crashing when accessing notes. This problem may or may not be related to the performance issue. In an ideal world, Logos should never crash; we take crashes seriously, and try to identify and fix them as soon as possible. If Logos is crashing for you for any reason, follow the troubleshooting steps (for Windows; for Mac), call Customer Support at 1-800-875-6467, and/or collect logs and share them here on the forums.
- The video playback issue seems to be unrelated. Please see these troubleshooting steps, and contact CS or start a new thread for further help.
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Adam Borries (Faithlife) said:
It sounds like there might be several different issues mentioned in this thread.
- Slow performance when opening the Notes tools and/or applying a highlight to resource text. We have investigated this several times, but it seems to vary widely from user to user. One factor might be the total number of notes you have; if you are experiencing slowness with notes or highlights, please share the number of notes you have.
- Crashing when accessing notes. This problem may or may not be related to the performance issue. In an ideal world, Logos should never crash; we take crashes seriously, and try to identify and fix them as soon as possible. If Logos is crashing for you for any reason, follow the troubleshooting steps (for Windows; for Mac), call Customer Support at 1-800-875-6467, and/or collect logs and share them here on the forums.
- The video playback issue seems to be unrelated. Please see these troubleshooting steps, and contact CS or start a new thread for further help.
1. 1,035 total notes. 1,000 of which were taken before the upgrade. No lag time before upgrade. 30-60 second lag time after upgrade. Highlights of text after upgrade skip words particularly but not limited to prepositions.
2. Phone app crashes when closing more than 5-7 resources. If I need to post this somewhere else let me know. You just mentioned crashing so I figured I'd share. Logos solutions do not fix problem.
Thank you for all that you do.
Nathan
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1558 notes and highlights with 600 being notes. Thanks.
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I have had the same issue with Logos 8. I have a 2017 MacBook and I usually am only running Logos and Spotify concurrently. My MacBook handles everything like a champ, except Notes in Logos. I frequently experience a 20-30 second lag when clicking on a note to open it or when creating a new note. Highlighting is a little faster, more like a 5-10 second delay.
I use Logos daily for sermon prep. It's super frustrating to be slowed down. I've even thought about not using Notes at all in Logos but taking notes in different software.
I have 4,339 total notes and highlights.
Any ideas?
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Wow...I didn't realize this string was still up!
I went and asked for help from tech support...and I was told basically that I have too many notes.
I have been a Logos user since 2005 when it was known as Libronix. So I have 15 years' worth of notes...total notes 57,000
So I was told to create subfolders for those notes...which I have been doing. I have been creating a new subfolder for every chapter for every book in the Bible.
So not only are those notes slow to bring up, but I usually have Logos crash an average of 3 times each session (and I still use it every day).
I have been trying to move notes today from my original folders (which back 15 years, I didn't have the foresight to know that I need to create a bunch of smaller subfolders so as not to experience continuous crashing 15 years later), and it crashed on me 3 more times.
Kind of frustrated at the moment, so I took a break and searched the forum, and found this string that I started months ago.
So...is this all my fault? My problem? Tough luck, buddy, figure it out on your own?
Sorry...frustrated at the moment
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1,000 x Amen! Attention Logos: you broke notes. Please fix. If you gave me the opportunity to go back to Logos 7 I would do it in a heartbeat no questions asked. I don’t appreciate contacting tech support for crash issues and being told ” you have too many notes” or “you have too many resources.” Please resurrect old notes (which probably won’t ever happen) or fix this abomination known as Logos 8 notes. I also don’t appreciate that in logos 8 certain resources will not work unless you have internet cloud access. Please understand that missionaries need to be able to work offline. It is my humble opinion that your dependency upon cloud and internet is part of the reason Logos 8 is slow and crashes and won’t operate certain resources that used to download directly to your hard drive (ie they would still operate while offline). Let’s get one thing straight, for as much as you charge for product, I want everything on my hard drive. It is mine provided I abide by copyright law. I’m not renting outrageously expensive product. I should be able to use it anywhere in the world, with or without internet and not put lives at risk. Copy?
I share Chris Clark’s frustration. Logos 8 was the 2nd worst financial decision I’ve ever made. I miss the seamlessness of Logos 7. Thank you again for all that you do but you missed the ball on this one big time.
Nathan
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Greeting Nathan,
Welcome to the forums - your fellow users are here to help.
I can sense your frustration and anger in your post. I am sure that you have expressed these feelings to Logos directly. Bob Pritchett the owner of the company is contactable via the Faithlife web site if you think that he can be of help.
In the meantime you should realise that these forums are really a 'self-help' resource and are not the a place to galvanise the company into a major rethink of its strategy as the majority of those contributing are, like me, simply users hoping, every now and then, to help a fellow user out with a tip, trick or suggestion.
However if you would care to be more specific about the 'resources that will not work' we may well be able to help you overcome some of your pain points.
As far as I am aware there are no resources that will not download to your hard drive.
There are certain functions that work on resources that require internet access but these are cloud based because the average computer (and most hand held devices) do not have either the memory or storage space to allow them to be completed on the user's machine.
I am sure that Bob Pritchett would be most concerned to find that there were resources that you paid for that were not downloadable to a standard Windows or MacOS operated computer. We are all aware that some resources are not available on hand held devices due to licensing problems but even these are getting fewer and fewer.
Please let us know what resources you are referring to, it will allow us to check whether yours is an isolated case or if there is a general problem.
It is also helpful to be clear in your own mind about the difference between resources (which you pay for) the basic software engine (which is provided free of charge) and the functions (which you can purchase or rent in various combinations).
The free software is given to you.
The resources are yours to download and keep.
The functions (whether bought or rented) may change with time and software version. Some work offline and some online. It is pretty clear at the time of purchase or rental which is which.
All that said. If you want us to help troubleshoot get back to us with specifics and we will do what we can to help.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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I'm sorry you've been experiencing slow performance. This is definitely not normal. We'll look into it.Andy Fuqua said:I have had the same issue with Logos 8. I have a 2017 MacBook and I usually am only running Logos and Spotify concurrently. My MacBook handles everything like a champ, except Notes in Logos. I frequently experience a 20-30 second lag when clicking on a note to open it or when creating a new note. Highlighting is a little faster, more like a 5-10 second delay.
I use Logos daily for sermon prep. It's super frustrating to be slowed down. I've even thought about not using Notes at all in Logos but taking notes in different software.
I have 4,339 total notes and highlights.
Any ideas?
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I also find notes to be very slow. I don't yet have 57,000 notes but have similar issues with 15,500 notes and highlights.
Overall, I like the new notes tool but speed needs to increase. I also wished that there are more filtering options. For instance, I wished I could specify a date range when searching notes. Also string searches within notes still has some issues.
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Chris, this is essentially a limitation to how all databases work. They only can deal with a certain amount of text data before they start slowing down. The more entries in the database (number of notes in a notebook) or the more the Text data (length of notes) the slower things will run. I have run into the very same problem, only my issue is by the time I put all my work into each passage, each note is too long so that the cumulative effect is the same.
The other thing that I have noticed having a significant impact is having 2 notes open simultaneously. For some reason that seems at times to put significant additional burden on the system.
This has nothing to do with fault, just technology and how it works. I understand your frustration and share it from time to time. Hopefully for you migrating notes into other notebooks will over time help reduce the burden on the database enough that you see tangible results.
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False. Lag in performance never occurred under Logos 7. This is peculiar to Logos 8. That is why people are requesting it get fixed. I appreciate your opinion, but I do not appreciate any attempts to make legit complaints seem as though there is nothing that can be done. ”Oh well data just does this“ is not acceptable if you can identify a specific date and even the source of the problem (ie transitioning from Logos 7 to Logos 8).
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NATHAN said:
This is peculiar to Logos 8. That is why people are requesting it get fixed.
This is the same as saying that the new note system - a complete rewrite with a very long beta period - is slower than the old note system. IIRC among the many changes implement was moving notes to a SQL database and making them accessible across all platforms. As all application design is a balancing act between cost, performance, machine requirements etc. ... it is not inappropriate to point out that the switch in the data storage is an element of the equation. That does not mean that nothing can be done ... it means that to the extent that the database is a chokepoint, optimization for a particular access can be considered (but often at the cost of other performance). It's not intended to undermine your legitimate complaint; it is an attempt to provide context. You and the rest of us are the ultimate source defining "acceptable performance".
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I would like to add my voice to the group of discontented with current Notes speed. I was very pleased with upgrades to Notes in L8 and use the new functionality almost daily. However, I just upgraded two weeks ago from a Lenovo X1 Yoga 1st Gen i7 to a 4th Gen i7 and I am very dissapointed that performance is roughly the same. I still can't type full speed in Notes as there is a lag. I need Notes to function at roughly the same responsiveness as MSWord or Wordpad. Something needs to be improved.
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Ignore this, replied to an early post thinking it was the end of thread.
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Actually, Kevin, the post that you said to ignore—where you told me to try moving my notes around via https://app.logos.com/tools/notes actually worked quite well...and much more quickly. I can start moving the notes from some of my more bulky subfolders into smaller folders. And...no crashes! Thanks
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