Is it supposed to be this slow?

I have the exact same problem.  I have to wait 30-60 seconds for it highlight.  I thought this was downloaded to my hard drive???  What's the deal?

On the Logos 8 training video, one of the videos won't even play.  Says to make sure I'm online.  Irrelevant.  Logos is downloaded to my hard drive.  I can watch any logos video I want provided it's not streaming.  

Slow access should be a computer problem if things are downloaded.  I have plenty of memory and hardrive.  What's the deal Logos?

It's always.  It occurs on macbook and imac desktop.  Indexing or not doesn't seem to matter.  Highlighting a verse should not take 60 seconds either way.  This is a Logos 8 phenomena.  Again, used Logos 7 everyday for 3 years.  This is a new phenomena regardless of how many operations the computer has going.  I only use my computer for logos anyway.  I'm not a gamer.  My hardware is easily handling the performance necessities.  Again, this is recent development occuring only after Logos 8 and occurs regardless of resources open, task operations, or indexing.  None of that seems to matter.  Training video should be downloaded to my harddrive.  Why is is telling me to make sure I'm online?  This is all Logos 8.

I usually have a Bible open, a commentary, and Notes as my normal layout and sometime I will be listening to a audio CD too and I am highlighting and taking notes too. Again this morning while studying I had notes open and clicked on a note and then added a new note when the hesitation started and the Logos closed and it has done this at least 20 times. This is a Dell laptop with 16 G of ram and a I3 processor. You may see if you can replicate this problem. I will be glad to have someone remote in and let me set this up and let them see it as it happens. Happy New Year to all.

It does not always close maybe half the time. I will contact them next week when normal order is restored. I will start paying closer attention to see if it happens only when I am playing a CD. I'm an early bird so when it happens it may be 4 or 5 in the morning. Thanks for replying. 

Adam Borries (Faithlife) said:

It sounds like there might be several different issues mentioned in this thread. 

1. Slow performance when opening the Notes tools and/or applying a highlight to resource text. We have investigated this several times, but it seems to vary widely from user to user. One factor might be the total number of notes you have; if you are experiencing slowness with notes or highlights, please share the number of notes you have.
2. Crashing when accessing notes. This problem may or may not be related to the performance issue. In an ideal world, Logos should never crash; we take crashes seriously, and try to identify and fix them as soon as possible. If Logos is crashing for you for any reason, follow the troubleshooting steps (for Windows; for Mac), call Customer Support at 1-800-875-6467, and/or collect logs and share them here on the forums. 
3. The video playback issue seems to be unrelated. Please see these troubleshooting steps, and contact CS or start a new thread for further help. 

1.  1,035 total notes.  1,000 of which were taken before the upgrade.  No lag time before upgrade.  30-60 second lag time after upgrade.  Highlights of text after upgrade skip words particularly but not limited to prepositions.

2.  Phone app crashes when closing more than 5-7 resources.  If I need to post this somewhere else let me know.  You just mentioned crashing so I figured I'd share.  Logos solutions do not fix problem.

Thank you for all that you do.

Nathan

I have had the same issue with Logos 8. I have a 2017 MacBook and I usually am only running Logos and Spotify concurrently. My MacBook handles everything like a champ, except Notes in Logos. I frequently experience a 20-30 second lag when clicking on a note to open it or when creating a new note. Highlighting is a little faster, more like a 5-10 second delay.

I use Logos daily for sermon prep. It's super frustrating to be slowed down. I've even thought about not using Notes at all in Logos but taking notes in different software.

I have 4,339 total notes and highlights.

Any ideas?

1,000 x Amen! Attention Logos: you broke notes. Please fix. If you gave me the opportunity to go back to Logos 7 I would do it in a heartbeat no questions asked. I don’t appreciate contacting tech support for crash issues and being told ” you have too many notes” or “you have too many resources.” Please resurrect old notes (which probably won’t ever happen) or fix this abomination known as Logos 8 notes.  I also don’t appreciate that in logos 8 certain resources will not work unless you have internet cloud access. Please understand that missionaries need to be able to work offline. It is my humble opinion that your dependency upon cloud and internet is part of the reason Logos 8 is slow and crashes and won’t operate certain resources that used to download directly to your hard drive (ie they would still operate while offline). Let’s get one thing straight, for as much as you charge for product, I want everything on my hard drive. It is mine provided I abide by copyright law. I’m not renting outrageously expensive product. I should be able to use it anywhere in the world, with or without internet and not put lives at risk. Copy?

I share Chris Clark’s frustration. Logos 8 was the 2nd worst financial decision I’ve ever made. I miss the seamlessness of Logos 7. Thank you again for all that you do but you missed the ball on this one big time.

Nathan

Chris, this is essentially a limitation to how all databases work. They only can deal with a certain amount of text data before they start slowing down. The more entries in the database (number of notes in a notebook) or the more the Text data (length of notes) the slower things will run. I have run into the very same problem, only my issue is by the time I put all my work into each passage, each note is too long so that the cumulative effect is the same. 

The other thing that I have noticed having a significant impact is having 2 notes open simultaneously. For some reason that seems at times to put significant additional burden on the system. 

This has nothing to do with fault, just technology and how it works. I understand your frustration and share it from time to time. Hopefully for you migrating notes into other notebooks will over time help reduce the burden on the database enough that you see tangible results. 

NATHAN said:

Lag in performance never occurred under Logos 7

Correct. I own L8, but run L7 and for good reason.

I would like to add my voice to the group of discontented with current Notes speed. I was very pleased with upgrades to Notes in L8 and use the new functionality almost daily. However, I just upgraded two weeks ago from a Lenovo X1 Yoga 1st Gen i7 to a 4th Gen i7 and I am very dissapointed that performance is roughly the same. I still can't type full speed in Notes as there is a lag. I need Notes to function at roughly the same responsiveness as MSWord or Wordpad. Something needs to be improved.