A New Index Every Time?
Hey all,
Quick question for you. Normally Logos runs along fine and I never have any problems. However, today I noticed that every time I open up Logos on my PC it starts a new index. (Not a short index for a new book, I'm talking the looooong index).
I haven't purchased any new books and it doesn't say anything new has downloaded. My PC is powerful and Logos is up to date.
The only thing I can think of is yesterday I changed my Logos password and ever since I entered the new password, this endless loop of indexing every time I sign in has started.
Does anyone have any ideas on how to fix it?
I've attached my logs in case that helps.
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- C:\Users\ryanb\AppData\Local\Logos\Data\5mz3uvos.o12\LibraryIndex -----> index is corrupt
- C:\Users\ryanb\AppData\Local\Logos\Data\5mz3uvos.o12\DownloadManager. ------> downloads were expected but cannot be processed
- C:\Users\ryanb\AppData\Local\Logos\Data\5mz3uvos.o12\UpdateManager ------> downloads were expected but cannot be processed
today I noticed that every time I open up Logos on my PC it starts a new index . . .
. . . this endless loop of indexing every time I sign in has started.
One question to add to JT's based upon what you've written above - Have you allowed the indexing to finish?
Logos Series X Pastor’s Library | Logos 3 Leader’s Library | 4 Portfolio | 5 Platinum | 6 Feature Crossgrade | 7 Essential | 8 M & W Platinum and Academic Professional | 9 Academic Professional and Messianic Jewish Diamond
Have you allowed the indexing to finish?
...and is the drive an SSD or a traditional hard drive?
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Hi JT and Scott, Thanks for posting and offering your help. I really appreciate it.
To answer your questions:
1. I have 1.24 TB of free space on the drive. I haven't run a health check (not sure how to do that) but no other programs have shown any signs of problems.
2. I have allowed indexing to finish each time (I just happened to grab the logs after I opened the program back up and the indexing started again. Usually it takes a few hours to finish but starts all over again each time I open the program back up).
3. It is an SSD.
A full fledge techie will need to take a look. You can wait for one or call Logos directly during business hours.
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I've attached my logs in case that helps.
This is unusual and recovery will take a few hours.
Delete the following folders:
then restart Logos.
Dave
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Windows 11 & Android 13
new logs
You might want to call FL directly
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Thanks JT,
Here are the newest logs. I emailed customer support but the auto-reply sounds like it's going to take a day or two to get back to me.
In the meantime, I noticed that it appears the indexer gets to about 50% before it's "done." Maybe it is just appearing to complete? I'm not sure. Perhaps the logs can clarify?
I am not an expert at reading logs, but I do see that it is rebuilding the indices. In particular, I note: "Re-indexing because the existing index is corrupt or missing."
What is the status of free space on your drive? Have you run a health check on the drive?
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