unable to connect to Song select through Proclaim

BCF
BCF Member Posts: 1 ✭✭
in Proclaim Forum

hello, 

Our CCLI song select membership lapsed , but we have renewed it, and are able to log into Song select through CCLI, but not using Proclaim, as we were prior to the subscription lapsing. I tried removing the CCLI link and reconnecting it but it still says "An error occurred getting results"; 

Can you help us resolve this issue please?4807.Proclaim Logs.zip

Thank you,

Kathy Sayyad, Blackfalds Community Fellowship

ksayyad3@telus.net - please respond to this email, thank you.

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 55,539

    welcome to the forums. I'm bumping this in hopes you'll get a response.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Brandon Adent (Logos)
    Brandon Adent (Logos) Member, Logos Employee Posts: 245

    Hi Kathy,

    I'm sorry you're having trouble.

    First thing, I noticed you're running an old version of Proclaim. To get up to date, go to proclaim.faithlife.com/download.

    Second, I don't see anything in your logs about expired credentials. If after updating Proclaim this still doesn't work, you might try unlinking and re-linking one more time just to make sure. You might also double-check your firewall settings if you have any to make sure they allow traffic from "songselectapi".

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