Not Synching

I've been trying to sync my laptop to get all the new updated notes that I do on my PC. This has been a problem for almost a year. I really can not bring my laptop to a study and expect to have my notes appear there. I've followed the above directions about syncing with no success. Any Suggestions?

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Comments

Graham Criddle

Hi Cory - sorry to hear you are having problems

But we need some more details.

It sounds as though you are creating notes on a desktop and they are not appearing on a laptop. Is that correct?
Which operating systems are on both - and which versions? And which versions of the Logos software are you using?
Are you having any other sync issues?
Are you using the same account details on both?
When you are checking for sync are you checking in the resource or in the Notes tool? If you haven't checked in the Notes Tool please do

Graham

Tim Hensler

https://community.logos.com/discussion/comment/1105949#Comment_1105949

I'm getting a message that Logos is not able to communicate to the server - looks like a problem at Faithlife. Isn't there a web page that shows their server/system status?

JT (alabama24)

https://community.logos.com/discussion/comment/1105953#Comment_1105953

https://status.faithlife.com

Tim Hensler

https://community.logos.com/discussion/comment/1105959#Comment_1105959

Thank you, JT.

That's the site I was thinking about, but it doesn't show a problem.

I'm getting this notification: (and the desktop app doesn't sync)

Graham Criddle

https://community.logos.com/discussion/comment/1105969#Comment_1105969

Hi Tim

If you are using a Mac I am guessing you have just woken it and this tends to stop some server-side actions working. If that is the case, please quit and restart Logos and try again.

If that doesn't work, please start a new thread discussing this so the original issue doesn't got lost.

Graham

Tim Hensler

https://community.logos.com/discussion/comment/1105971#Comment_1105971

Hi Graham,

I'm on a Window's machine. Same problem with two separate instances of Logos. Was working fine 3 hours ago.

JT (alabama24)

https://community.logos.com/discussion/comment/1105974#Comment_1105974

Did you restart the app? Computer?

Graham - I am “Mac only” and have never experienced what you describe. Perhaps only on your device?

Graham Criddle

https://community.logos.com/discussion/comment/1105985#Comment_1105985

Let’s move this to another thread

Tim Hensler

https://community.logos.com/discussion/comment/1105991#Comment_1105991

Looks like it's working again - syncing okay and the Bible Browser is working also.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/1105969#Comment_1105969

I'm getting this notification: (and the desktop app doesn't sync)

Bible Browser was failing (for many users) between 12:15 and 2:10 PT today. No other Faithlife services (including Sync) were affected by that outage, it was specific to the Bible Browser web service.

Tim Hensler

https://community.logos.com/discussion/comment/1106014#Comment_1106014

Thank you for the update/clarification Bradley. It was unfortunate that it happened while Mr. Proctor was doing his webinar on the Bible Browser - such is the world of spiritual warfare. Apparently my sync problem was caused by something else - probably my laptop downloading something it wanted that I wasn't aware of.