My software

Joshua Alabintei

I have been finding it difficult to login into my account through logos software.  What should I do 

Kevin A

Are you getting an error message?

Graham Criddle

Alabintei Opretari Joshua said:

I have been finding it difficult to login into my account through logos software.

What platform - Windows / Mac or mobile?

Have you changed your password recently?

Joshua Alabintei

https://community.logos.com/discussion/comment/1126019#Comment_1126019

No. It will just load and stop.

Joshua Alabintei

https://community.logos.com/discussion/comment/1126024#Comment_1126024

Nope. I'm using windows 

Graham Criddle

https://community.logos.com/discussion/comment/1126049#Comment_1126049

Please enable diagnostic logging and post the logos.log file (using the paperclip icon in the forum editor) after an unsuccessful attempt to start Logos.

Details at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files