My software

Joshua Alabintei Member Posts: 18

October 2020 edited November 2024 in English Forum

I have been finding it difficult to login into my account through logos software.  What should I do 

Tagged:

• Desktop App

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Comments

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  Kevin A Member Posts: 1,058 ✭✭✭

  October 2020

  Are you getting an error message?

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  Graham Criddle MVP Posts: 32,876

  October 2020

  Alabintei Opretari Joshua said:

  I have been finding it difficult to login into my account through logos software.

  What platform - Windows / Mac or mobile?

  Have you changed your password recently?

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  Joshua Alabintei Member Posts: 18

  October 2020

  https://community.logos.com/discussion/comment/1126019#Comment_1126019

  No. It will just load and stop.

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  Joshua Alabintei Member Posts: 18

  October 2020

  https://community.logos.com/discussion/comment/1126024#Comment_1126024

  Nope. I'm using windows 

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  Graham Criddle MVP Posts: 32,876

  October 2020

  https://community.logos.com/discussion/comment/1126049#Comment_1126049

  Please enable diagnostic logging and post the logos.log file (using the paperclip icon in the forum editor) after an unsuccessful attempt to start Logos.

  Details at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files 

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