Nothing in my library has downloaded

Hello Everyone!

I have had Logos4 running for the past two months and it has yet to download any of my resources. I have a fully functioning platform and the weekly updates come regularly. For instance, it has automatically updated me from Beta version 18 to the current iteration. Although I can access my resources via the IPhone app, I have none of my resources available on my machine.

I am attaching my most current log to see if anyone can help!

Thank you very much.

John Koch

56850.Archive.zip

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Tom Philpot (Faithlife)

John,

Do you have any files in /Users/johnkoch/Library/Application Support/Logos4/Data/vumys1xs.jmn/ResourceManager/Resources?

I don't see anything amiss in the logs you've provided.

John D. Koch

https://community.logos.com/discussion/comment/150907#Comment_150907

Hey Tom,

Thanks for taking the time to help me out!

There is nothing in that folder. Could this be the problem?

Thanks again!

Fondly,

John

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/151156#Comment_151156

It's more likely a symptom of the real problem.

If you open Program Settings (Cmd+, or Logos Bible Software 4 > Preferences) is "Use Internet" set to Yes and "Automatically download updates set to Yes"?

If those are not set, set them and then try entering "Update now" in the command bar, and selecting "Update now" from the list.

To see if anything is happening after you do that, you can open your Indexer.log in Console.

If you don't see the indexer icon in the menu bar and you still don't have any resources, send us your logs again.

Hope this helps,

Tom

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/150907#Comment_150907

Noticed curious update manager message line:

7/17/10 6:26:22 PM [0x0-0x31031].com.logos.Logos_Bible_Software_4[244] 07/17/2010 18:26:22 | INFO | 9 | UpdateManager | Requesting all resource files newer than ''.

Surprised date missing - expected line like:

18-7-10 18 Jul 10 @ 7:59:43 PM [0x0-0x31031].com.logos.Logos_Bible_Software_4[477] 07/18/2010 19:59:43 | INFO | 7 | UpdateManager | Requesting all resource files newer than '2010-06-29T19:18:15.5630000'.

Likewise noticed couple Users in console messages - also remember needing to delete /private/tmp/test file many weeks ago on multi-user iMac.

Keep Smiling [:)]

John D. Koch

https://community.logos.com/discussion/comment/151164#Comment_151164

Thank you both for your help.

I am still running all systems go but without any resources! I'm attaching my most current logs.

The interface and program are beautiful---thank you for all of your hard work.

Sincerely,

John Koch

38807.Archive.zip

Thomas Ball

https://community.logos.com/discussion/comment/151172#Comment_151172

John:

The problem is you have no Customer ID connected to your account on our website. Check your email.