Custom Smart Media Lower Thirds

I am trying to create a Lower Thirds graphic in Custom Smart Media. Every time I upload the graphic, which is already sized to lower third, align it how I like, adjust the text box to fit. I also leave the top third as transparent so we can put the green screen on the upper portion when we assign the graphic. But when I save the Smart Media Template, it then makes the rest of the graphic White instead of leaving it transparent.
I would love to be able to make this work but not sure what I'm doing wrong.
Thanks in advance for the help
Comments
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Hi Logan,
If you set the background as transparent it should respect it. Would you mind either giving us a call at your convenience or making an appointment in which we can take a better look at your workflow to assist in troubleshooting?
Schedule an appointment with Faithlife888-634-2038 (US/Canada, toll-free)
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