Importing photo causes crash

Stephen McCracken
Stephen McCracken Member Posts: 495 ✭✭
in Proclaim Forum

I copied a photo from MS Outlook and tried to "paste as foreground" into blank Content slide and each time Proclaim crashed. I did it twice. Logs included. (I have a work-a-round so its not a big problem).Thanks

7587.Proclaim Logs.zip

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,272

    HI Stephen - and welome to the forums

    Sorry to hear you are having problems.

    I looked at the log file and it contains:

    2021-06-26 09:44:13.4643 (local: 10:44:13) | 1 | ERROR |          OurApp | Unhandled exception: System.Runtime.InteropServices.COMException (0x800401D3): Data on clipboard is invalid (Exception from HRESULT: 0x800401D3 (CLIPBRD_E_BAD_DATA))

    Could you try exporting the photo to your computer and then trying to paste into Proclaim from there? 

    This should show if the problem is with the particular image or some metadata that Outlook is adding.

    I'm assuming the developers would find that useful information.

    Graham

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